Check out the Recruiter Dashboard tutorial and other training videos and resources in the Recruiter University!
NOTICE: VIOLATION OF ANY OF THE LISTED TEN COMMANDMENTS OF RECRUITING MAY RESULT IN THE IMMEDIATE AND PERMANENT TERMINATION OF YOUR CONTRACT WITHOUT NOTICE, COMPENSATION, OR REFUND.
1. Put nothing in writing to the Driver that could get you in trouble (quoting exact pay etc).
2. Always properly pre-qualify & present the jobs and the Carriers.
3. Only submit complete applications every time, and NEVER sign releases for drivers!
4. Don’t Spam applications (submitting the same driver for multiple carriers at the same time).
5. The CUSTOMER (Driver and Carrier) is always right.
6. Always search out the answer yourself before asking, we don’t want you to lose a driver because you’re waiting on an answer from us.
7. Any theft, misuse, or fraudulent activity involving of any of the data or information owned, provided by, or obtained in the service of IMC, LLC and its subsidiaries, will be prosecuted to the fullest extent of the law, and will result in the immediate and permanent termination of your contract.
8. Do not try to claim a driver contact as your own unless and until you have made contact with that driver and at a minimum, completed a Pre-Screening Questionnaire. Until a completed Pre-Screening is on file, that driver is considered Unclaimed.
9. Do not try to steal or reassign driver contact ownership or application ownership from another recruiter. We have multiple ways to tell if and when a status is changed and by whom. It’s a game you cannot win, and one that will result in immediate and permanent termination of your contract.
10. Remember that you are representing IMC Professional Driver Services when you’re dealing with drivers, carriers, or other recruiters. Always conduct yourself in a courteous and professional manner. If we receive too many complaints from drivers or carriers, your contract will be immediately and permanently terminated.
BULLETIN BOARD:
NOTE: If you use the Intelius service to help gather information about your applicants, be aware that those reports are not FRCA compliant and should not be used exclusively to disqualify any applicant. A phone call must still be made to the driver in order to:
1. Allow for a positive ID to make sure you ran the report on the right person
2. Provide the driver an opportunity to offer any clarifications regarding their record
3. Obtain referrals to other qualified drivers (offering a $200 referral fee per hire)
4. Send the intelli-app link to get their information on file
NOTE: All drivers are checked against the Driver Record Repository prior to being imported into HubSpot, and any pertinent information is added to the notes on the driver’s profile page at that time. Information in the Driver Record Repository may be reflected in the driver’s status. That said, the repository is continually updated with new information daily, so it never hurts to check again before calling the driver.
REMINDER: BE SURE TO GO TO YOUR EMAIL AND PRINT A PDF OF YOUR DRIVER’S PRE-SCREENING, THEN ATTACH IT TO THEIR HUBSPOT PROFILE!
8/8/24 – NATIONAL CARRIERS next trainee orientation is 9/30/2024, and they still are not accepting any applicants with a criminal history until further notice. Students/trainees MUST have graduated in the past 6 months with no carrier in between graduation and applying to NCI. If the Driver is sitting and not driving for 12 months, they should be submitted to Swift instead.
5/17/24 – When recruiting DB Schenker TEAMS, the drivers MUST already know each other. We CANNOT match TEAMS on our own.
4/11/24 – The Mapping System has been updated to allow you to look up jobs by carrier now, in addition to looking them up geographically like before. You can disable either collection of jobs. Click here to find out how!
4/11/24 – NATIONAL CARRIERS is now offering a $3,000 sign on bonus for EXPERIENCED DRIVERS ONLY!
3/26/24 – There are 8 new phone call recordings in the Recruiter University. They feature our partners at Swift calling to interview drivers, as well as some follow-up phone calls and confirmation calls for their upcoming orientation dates so you can get an idea of how those calls go and what they sound like.
2/5/24 – Check out the new Industry Insights video from FreightWaves discussing industry outlooks for the spring of 2024!
1/11/24 – SWIFT is requiring that the driver’s address on their CDL/MVR match the address on their application to be hired!!!!
11/11/23 – BE SURE TO check out the new Recruiter/Driver Phone Call Analysis and Recruiter Phone Call Insights videos in the Tutorial section of the Recruiter University!
11/7/23 – We have a new tool available, the Carrier Comparison Cheat Sheet at the bottom of your tools list.
5/25/23 – SWIFT is not accepting any trainees out of FL or MN. No drivers out of NYC & surrounding areas.
CONTACT OWNERSHIP POLICY
Any leads that you generate and import into HubSpot will remain yours. For driver leads provided by IMC, the first person to talk to a driver, COMPLETE A PRE-SCREENING AND ATTACH IT TO THAT DRIVER’S HUBSPOT PROFILE takes ownership of that contact for 30 days or the expiration/suspension of their account; whichever comes sooner. If you do not get the driver a seat within 30 days, and/or if you go 30 days without contact, they become fair game again.
If you get a driver hired, you retain ownership for 6 months, since that’s the minimum amount of time we recommend for a driver to keep a seat. We recommend following-up with your drivers at 3 month increments to check in and find out how they feel about the job, whether or not the carriers represent it accurately, what the like/dislike, and if they’re ready to make a change.
NOTE: AT THE END OF EACH DAY ANY HUBSPOT CONTACTS THAT DO NOT HAVE A COMPLETED PRE-SCREENING FORM ATTACHED WILL AUTOMATICALLY BE REVERTED TO NO OWNER AND FAIR GAME FOR ALL RECRUITERS. MAKE SURE YOU’RE PRE-SCREENING YOUR DRIVERS AND ATTACHING THE FORMS TO THE DRIVERS’ HUBSPOT PROFILES!!!!
Recruiting Resources
APPLICATION STATUS LOOKUP
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HOVER OVER EACH ITEM FOR ADDITIONAL INFORMATION
EMAIL
DRIVER RECORD REPOSITORY (TO CHECK A DRIVER’S APPLICATION ACTIVITY)
DRIVER MANAGEMENT (New Application Submission)
INTELLI-APP LINK (Watch the Tutorial Video)
GLOSSARY
HUBSPOT (Watch the Tutorial Video)
PRE-SCREENING QUESTIONNAIRE
INTELIUS: MVR & BACKGROUND REPORTS LOGIN (CLICK HERE FOR INFO)
RECRUITERS BOOK (Watch the Tutorial Video)
CARRIER COMPARISON CHEAT SHEET
SWIFT 60 DAY & DO NOT HIRE SCHOOL LISTS
EXTENSION LIST
CLICK HERE TO ACCESS OUR SOP AND TUTORIAL VIDEOS IN THE RECRUITER UNIVERSITY!