Recruiter Dashboard

1. Put nothing in writing to the Driver that could get you in trouble (quoting exact pay etc).

2. Always properly pre-qualify & present the jobs and the Carriers.

3. Only submit complete applications every time, and NEVER sign releases for drivers!

4. Don’t Spam applications (submitting the same driver for multiple carriers at the same time).

5. The CUSTOMER (Driver and Carrier) is always right.

6. Always search out the answer yourself before asking, we don’t want you to lose a driver because you’re waiting on an answer from us.

7. Any theft, misuse, or fraudulent activity involving of any of the data or information owned, provided by, or obtained in the service of IMC, LLC and its subsidiaries, will be prosecuted to the fullest extent of the law, and will result in the immediate and permanent termination of your contract.

8. Do not try to claim a driver contact as your own unless and until you have made contact with that driver and at a minimum, completed a Pre-Screening Questionnaire. Until a completed Pre-Screening is on file, that driver is considered Unclaimed.

9. Do not try to steal or reassign driver contact ownership or application ownership from another recruiter. We have multiple ways to tell if and when a status is changed and by whom. It’s a game you cannot win, and one that will result in immediate and permanent termination of your contract.

10. Remember that you are representing IMC Professional Driver Services when you’re dealing with drivers, carriers, or other recruiters. Always conduct yourself in a courteous and professional manner. If we receive too many complaints from drivers or carriers, your contract will be immediately and permanently terminated.

CONTACT OWNERSHIP
Any leads that you generate and import into HubSpot will remain exclusively yours and are not subject to the rules that govern IMC provided leads. For driver leads provided by IMC, the first person to talk to a driver, COMPLETE A PRE-SCREENING AND ATTACH IT TO THAT DRIVER’S HUBSPOT PROFILE will take ownership of that contact for 30 days or until the expiration/suspension of their account; whichever comes first. If you do not get the driver a seat within 30 days, or if you go 30 days without making contact with that driver at all, then they become fair game again.

When you do get a driver hired, you’ll retain ownership of that contact automatically for 6 months, since that’s the minimum amount of time we recommend for a driver to keep a seat. Ownership will continue as long as you make contact with the driver at least once every calendar month after that initial six month period has passed. We also recommend following-up with your drivers after 3 months on the job to check in and find out how they feel about the job, whether or not the carriers represent it accurately, and what they like or dislike.

Then check in again at the 6 month mark and at least once each month thereafter to make sure you stay top of mind and to see if they’re ready to make a change again. Contacts owned by sub-recruiters will automatically be transferred to their team leader if/when the sub-recruiter leaves or becomes inactive.

INCOMING CALL ETTIQUETTE
If you answer a call from a driver responding to an ad, you should try to connect that driver to the recruiter who placed the ad. But make sure you do so using the WARM HANDOFF method, where you actually get the other recruiter on the line first to make sure they’re available to take the call. If you CAN’T connect the driver to that recruiter, then you should go ahead and handle the call yourself instead of transferring to voicemail. We’d rather another one of our recruiters help that driver right then, than to have that driver hang up and call another company for help.

When answering an incoming call:
1. Check HubSpot to see if the driver is already in our database and if they’re already working with someone. If so, transfer the driver to their recruiter using the warm handoff method, if possible.
2. If the driver’s not already working with someone, ask if they’re calling about a job ad. If so, ask for the code at the bottom of the ad. If a recruiter placed the ad (there is a dash with initials at the end of the job code), then you can check the Current Ads tab of the Recruiters Book to get the name and extension of the recruiter who placed the ad, and try to transfer the call to that recruiter using a warm handoff. If that recruiter isn’t available, then you take the call.
3. If the driver’s HubSpot profile is un-assigned and they’re not calling about an ad placed by another recruiter, then you go ahead and help the driver yourself.

The simple rule is if the driver is in HubSpot and there’s a pre-screening attached, then transfer the call either way. If there’s no pre-screening or you can’t get the recruiter who placed the ad on the phone, then you go ahead and help the driver now.

AD KICKBACKS
When you place an ad, be sure to list it in the CURRENT ADS section of the Recruiters Book. You’ll want to include a dash with your initials at the end of the JOB CODE and place it at the bottom of your job ads and in the appropriate column of your Recruiters Book ad listing. Then if another recruiter gets a hire from a lead your ad generated, then you’ll receive a 5% kickback on the commission amount for that hire. The kickback is NOT taken out of the hiring recruiter’s commission. All amounts are paid by IMC.


NOTE: ANY HUBSPOT CONTACTS THAT DO NOT HAVE A COMPLETED PRE-SCREENING FORM ATTACHED WILL AUTOMATICALLY BE REVERTED TO NO OWNER AND WILL STILL BE FAIR GAME FOR ALL RECRUITERS. MAKE SURE YOU ARE PRE-SCREENING YOUR DRIVERS AND ATTACHING THE FORMS TO THE DRIVERS’ HUBSPOT PROFILES WHEN CLAIMING OWNERSHIP!!!!