OPEN IN CHROME AND BEGIN PRE-SCREENING
PROCEED TO APPLICATION FOR SWIFT: FLATBED EASTERN REGIONAL-GREER, SC
CODE: OSFERGSC
AVG PAY $1,300/wk & BENEFITS
TRAINEES WILL BE PAID A FLAT RATE OF $650/WK WHILE IN TRAINING (3-4WKS)
HOME EVERY 2-3 WEEKS
SCHEDULE INCLUDES BOTH DAY AND NIGHT SHIFTS
DRIVER WILL SECURE FREIGHT AND TARP
EXPERIENCED, TRAINEES AND TEAMS
QUALIFICATIONS:
-TRAINEE: 0 months experience needed, but Driver MUST have a valid Class A CDL
(Please be sure to check the Swift 60 Day School List, if the trucking school your driver attended is on the list they won’t qualify for this job until 60 days after graduation.)
–EXPERIENCED: 6 MONTHS OTR EXPERIENCE (AFTER TRAINING) WITHIN THE LAST 12 MONTHS or AT LEAST 12 MONTHS IN THE LAST 5 YEARS
–MUST BE AT LEAST 21 YEARS OF AGE AND HAVE HELD A US DRIVER’S LICENSE FOR THE LAST 12 CONSECUTIVE MONTHS
–CURRENT PHYSICAL ADDRESS MUST BE THE SAME AS SHOWN ON CDL/MVR
***See the CARRIER SPREADSHEET and the QUALIFICATIONS SECTION on the CARRIER DETAILS PAGE for more qualification requirements.***
HIRING AREA
MUST LIVE WITHIN 50 MILES OF GREER, SC; ATLANTA, GA; GARY, IN; WASHINGTON, DC; LAREDO, TX; OR HOUSTON, TX
LIVE CALL SCRIPTS
IS YOUR DRIVER POTENTIALLY QUALIFIED FOR THIS JOB?
– Do they live within the hiring area?
YES, THE DRIVER IS POTENTIALLY QUALIFIED
LIVE CALL SCRIPT FOR POTENTIALLY QUALIFIED DRIVERS
“Hello, can I speak with _____? Hi this is __________ with IMC Professional Driver Services. How are you doing today? I’m calling about an application you had submitted recently on indeed for a Class A CDL Flatbed Truck Driver – OTR route.”
“Just to give you a little background about IMC, we work with more than 55 carriers nationwide and so we’re always looking for good drivers. Our state of the art system tracks hundreds of jobs in real-time, so we always have a bird’s eye view on the industry and what opportunities are available.”
“The job we’re talking about today is a regional route delivering flatbed freight throughout the U.S. You’ll be out for 2-3 weeks making an average of $1,300 per week depending on verifiable experience”
“Does that sound like something you’d be interested in?”
COMMON OBJECTIONS
THE PAY RATE IS TOO LOW
HOME DAILY ACCOUNTS
“I understand what you’re saying, but you have to realize that with these local accounts the fact that you’re home in your own bed everyday is basically part of the compensation. Most drivers are willing to take a bit less pay in exchange for that benefit. And most home daily jobs also require you to start with a night driving shift because the more desirable day shifts go to the drivers with seniority; typically those with years and years on that account.
REGIONAL & OTR ACCOUNTS
“I understand what you’re saying, but I’ll bet they didn’t guarantee you a certain amount of miles or pay per week. You need to understand that I talk to drivers every single day who took a job because the pay rate sounded really good, but now they’ve been sitting at the house for two weeks with a shiny brand new truck in the yard just waiting to get dispatched on a load. Their bills aren’t getting paid and so they call me back to ask if the job we talked about is still available. Sadly in most cases the answer ends up being no.
“The important difference here is freight volume. The carrier I’m trying to set you up with is a strong national carrier with excellent, reliable freight volume who is going to be able to make sure you’re getting your mileage in ever week. (and if applicable) this job has a guaranteed weekly pay of $________, so you’re going to be making money whether that truck moves an inch or not.
I DON’T WANT TO DRIVE AT NIGHT
“Most of the jobs we have require night driving at least to start. The more desirable day routes typically go to the drivers that have been on the job the longest; and that’s especially true for the local home daily jobs. Also, if you’re going to hold out for a day-time driving job, then there’s probably going to be a little less pay that what you’d be getting driving the night routes. Simply because, just like with home daily jobs, since they’re more popular routes they can get away with paying a little less on those accounts.
I DON’T LIKE THAT CARRIER
ME OR SOMEONE ELSE HAS HAD A BAD EXPERIENCE WITH THAT CARRIER
“Let me ask you this: As long as the paychecks clear when you go to cash them, what difference does it really make whose logo is painted on the side of the truck? I mean I understand if you or someone you know had a bad experience once, or maybe you’ve heard rumors about someone who did. But just like any other national company, there are good employees and there are bad ones. It doesn’t necessarily reflect on the entire company and all their employees.
“The other side of that coin is that if it’s someone else that had a bad experience, then you’ve got to realize that you and I weren’t there. We don’t really know the actual circumstances around any situation because there are always two sides to every story, and you’re making important, life-changing calculations for your own life and career based on the single side of someone else’s story. And for every bad experience you’ve heard about, I can name ten drivers who love that carrier and brag about them all the time. If you have a bad experience with a Walmart employee we don’t generally boycott Walmart for the rest of our lives. And likewise, a lousy dispatcher from Houston or wherever isn’t going to be in (DRIVER’S AREA). In fact, they probably won’t be tolerated at that carrier for long at all if they’re making their drivers quit, or asking them to do something illegal…
THAT CARRIER HAS A BAD REPUTATION
“There are certain carriers who are willing to give first time drivers a seat, and problem drivers a second chance. And fortunately that’s the case, otherwise there would be no place for new drivers to cut their teeth and gain the experience they need to progress in their career. And there aren’t very many drivers out there who have a perfectly clean driving record with no dings whatsoever for as long as they’ve been in a truck.
“At the end of the day what I’m proposing is just a temporary job; not a marriage. This is a strong and reputable carrier with really nice late model trucks and they boast a pretty high retention rate. They keep their drivers out on the road earning with good, steady freight volume, and this job will provide you with an immediate opportunity to earn good money while adding more experience to your resume so that we can get you an even better job a few months down the road. Some of their drivers may not be the best there ever was, but they’re earning paychecks that clear the bank every week. In your time there you can prove the stereotype wrong. Go out there and be the best driver on the road.
TOO MUCH HOME TIME
“Most of our carriers are more than happy to let you stay out longer and take less home time if you’d rather keep your wheels turnin’ and earnin’. I’ll double check with the carrier to make sure that’s the case with this particular account, and I’ll also put you in direct contact with one of their reps so that you can ask them any other questions that you might think of.
“In the meantime, let me go ahead and get a good application on file for you. These seats are extremely competitive, and our best shot at securing a seat for you is to go ahead and get your application submitted as soon as possible, because this particular account is really popular and tends to close quickly, so it’s important that we go ahead and get your hat in the ring as quickly as possible, while we still can. Once I have a completed application on file you’ll never have to do another application with us again. With each subsequent job you take through us we just update your info and send it on to the carriers for you, allowing for a much quicker, easier, and streamlined application process for you.
I HAVE TO TALK TO MY SPOUSE…
“Hey I can totally understand and appreciate that. We want everyone to be on the same page and excited about this opportunity. But I’ll tell you what, instead of you having to try and memorize and repeat all the important information about this job, how about we get on the phone with him/her on a 3-way call, so that way I can give both of you all the information at the same time? That way I can answer any questions he/she may have as well. Can we do that right now?
IF NOT NOW, SET UP A TIME WHEN YOU CAN CALL THE DRIVER BACK TO INITIATE A 3-WAY CALL.
YES IT DOES!
“OK, so first of all, let me ask you this..”
-What is it you’re currently doing, and what’s got you looking for a change today?
– Are you at least 21 years old?
– Do you have at least 6 months verifiable Class A CDL Tractor Trailer experience within the last year? Or at least 12 months within the last 5 years?
IF YES, DO THE PRE-SCREENING, THEN
IF THE CANDIDATE IS BOTH QUALIFIED AND INTERESTED
“OK, so far everything looks good. Let me go ahead and give you all the details about the job and the carrier from top to bottom, and at the end if you have any questions I’ll be happy to track down any additional information for you that I don’t already have.”
DO A COMPLETE PRESENTATION STARTING WITH JOB DETAILS
AFTERWARD, MOVE ON TO THE CLOSE
THE CLOSE
“Did you have any other questions about the job or the carrier that I didn’t cover?”
(If you don’t have the answer or can’t find it, assure the driver that they will be contacted by a carrier rep and can ask more detailed questions within the next 24-48 hours)
THE ‘COME TO JESUS’ MEETING
“It looks like we may have a good match here and I’m confident that I can get you this seat. But before I submit your application with my name on it I need to make sure this is the job you want. If there are any other opportunities you’re interested in or waiting to see about, then I’d encourage you to go ahead and see about those jobs and then get back with me once you’re ready to commit to this opportunity.”
“When I submit an application to one of my carriers, I’m giving them the assurance that I have a qualified driver who wants the job and is committed to taking the seat if they get the offer. If that isn’t you then that’s fine, it’s not going to hurt my feelings, but I have to protect my reputation with our carriers”.
“If you’re ready to get orientation scheduled then I can go ahead and get your application submitted right now. And when this carrier sees our apps come in, they tend to put those up at the top of the stack because they know we bring them a lot of really good, highly qualified drivers.”
“Would you like to go ahead and get your application in process today?”
YES I WOULD!
PROCEED TO THE APPLICATION FOR SWIFT: FLATBED EASTERN REGIONAL-GREER, SC
IF THE DRIVER ASKS, “CAN I DO THE APPLICATION MYSELF?”
PROCEED TO SPECIAL INSTRUCTIONS FOR
[CUSTOM 5: DRIVER SUBMITTED APPLICATIONS]
IF NOT QUALIFIED/INTERESTED:
I DO HAVE OTHER OPTIONS
“Well, unfortunately it sounds like this position may not be the best fit for you, but I do have another job in mind that I think may be perfect if you’d like to hear about that.”
I DON’T HAVE ANYTHING/I’LL GET BACK WITH YOU
“Unfortunately, it sounds like this position may not be the best fit for you, but like I said, we work with more than 50 carriers, so let me get some additional information from you so we can get you into our system and then I’ll give you a call as soon as I find a better fit for you.
“The job you applied for was a regional route – home every two weeks. Is that what you’re looking for, or how much home time are you needing to get?
“Are you willing to do some unloading for higher pay or do you prefer more of a Drop & Hook situation? And what kind of pay range do you need for a job to make sense for you?”
(Remind your driver that the home daily and no touch jobs are not going to pay as well as the home weekly, EOW and driver unload jobs do). Take notes on the driver’s responses and preferences.
“I’m going to send you our intelli-app link. Once you fill that out and submit it we’ll be able to see what we have that you may be interested in and qualified for. At that point I can just give you a call back and if you love the job we’ll have most of what we need to get an application submitted for you right away.
“Be sure to save my number so that you’ll know it’s me because if I call you back then it means I’ve found something that I think you’ll love!
NO THANKS…
“That’s the job you had applied for. What is it you’re actually wanting? (listen to the response)
ONCE YOU HAVE ENOUGH INFORMATION, GO TO GOOGLE EARTH TO LOOK FOR JOBS IN THE APPLICANT’S AREA THAT MEET THEIR PREFERENCES. IF YOU NEED MORE INFORMATION, CONTINUE WITH THE FOLLOWING PROBING QUESTIONS:
“What’s your preference on home time? Are you willing to do some unloading or do you prefer more of a Drop & Hook situation? And what kind of pay are you looking for?”
(Keep in mind, and remind your driver that the home daily, no touch jobs are not going to pay as well as the home weekly, EOW and driver unload jobs) Take notes on the driver’s responses and preferences.
I DO HAVE SOME OTHER OPTIONS
GO TO THE JOB PAGE FOR THE RECOMMENDED JOB
I DON’T HAVE ANYTHING/I’LL GET BACK TO YOU
“Let me go ahead and ask you just a few more questions to finish up our intake sheet and then I’ll get you off the phone. I think I may have some other jobs in your area that might be a better fit for you.
“Okay [DRIVER], I’m going to send you our intelli-app link. Once we have you in our system we’ll be able to see all the jobs that you’re qualified for and then I can just give you a call back as soon as I find something and if you love the job, then we’ll already have most of what we need to get an application submitted for you right away.
SEND THE INTELLI-APP LINK TO YOUR DRIVER:
VOICEMAIL SCRIPT
“Hi, [Driver] this is _____ with IMC Professional Driver Services. I’m trying to reach you regarding an application you had submitted recently on indeed for a Class A CDL Flatbed Truck Driver – OTR route. Please give me a call back as soon as you can at (417) 294-6664, extension 70_. Thank you and have a great day!”
NO, THIS DRIVER PROBABLY DOESN’T QUALIFY FOR THIS JOB
LIVE CALL SCRIPT FOR A LIKELY UNQUALIFIED DRIVER
“Hello, can I speak with __________? Hi , this is _________ with IMC Professional Driver Services. How you doing today? I’m calling about an application you had submitted recently on indeed for a Class A CDL Flatbed Truck Driver – OTR route.”
“Just to give you a little background about IMC, we work with more than 55 carriers nationwide and so we’re always looking for good drivers. Our state of the art system tracks hundreds of jobs in real-time, so we always have a bird’s eye view on the industry and what opportunities are available.”
“I’ve been looking over your information and it looks like…
GO OVER POTENTIALLY DISQUALIFYING INFORMATION WITH THE DRIVER AND VERIFY ACCURACY TO OFFICIALLY DQ THEM.
THE INFORMATION WAS WRONG, THE DRIVER MAY BE QUALIFIED
THE INFORMATION IS CORRECT, AND THE DRIVER IS DQ
“Unfortunately, due to those factors I’m not going to be able to get you this seat today. But like I said before, we do work with lots of different carriers with lots of different qualifications and driver needs.
“I’m going to send you our intelli-app link. Once we have you in our system we’ll be able to see all the jobs that you’re qualified for and then I can just give you a call back as soon as I find something. Then if you love the job we’ll already have most of what we need to get an application submitted for you right away. So be sure to save my number so you’ll know it’s me calling you back!
SEND THE INTELLI-APP LINK TO YOUR DRIVER:
VOICEMAIL SCRIPT
“Hi, [Driver] this is ________ with IMC Professional Driver Services. I’m trying to reach you regarding an application you had submitted recently on indeed for a Class A CDL Flatbed Truck Driver – OTR route. Please give me a call back as soon as you can at (417) 294-6664, extension 70_. Thank you and have a great day!”
JOB DETAILS
This is a regional route delivering flatbed freight throughout the U.S. Current power lanes being Laredo, TX to Gaffney, SC; Gaffney, SC to Indiana; Indiana to Texas; Laredo, TX to Portland, OR; Oregon to SoCal; SoCal back out east and Seattle to Phoenix and back. It’ll be consistent freight and you’ll need to be able to secure freight and tarp in all types of weather.
You’ll be out 2-3 weeks at a time, running an average of 2,500 miles per week.
Compensation will be based on mileage, stop pay and tarping/securement pay. Mileage rate will depend on verifiable experience, stop pay is $15 per stop, tarp pay is $65 and securement pay will be $140 per day. Everything considered your average weekly pay will be $1,300. (Keep in mind that trainees (0-6 months exp.) will be paid a flat rate of $650 per week while in training.)
NEXT, GO OVER THE BENEFITS PACKAGE
QUALIFICATIONS
The following table is general carrier info. Pay attention to the qualifications listed in red on the job info page for that job’s specific qualifications/requirements
Pre-Qualifications | |
Minimum Age | Must be at least 21 years of age Must have held a US driver’s license for the last 12 consecutive months. |
Minimum Experience (tractor Trailer/OTR) |
ACADEMY 0 months experience needed TRAINEE 0 months experience needed, but Driver MUST have a valid Class A CDL. If a Driver completed school and training with another company and did not have any moving violations or preventable accidents during the time they have held a CDL, they can participate in a modified training program with a Swift mentor EXPERIENCED 6 months OTR experience (after training) within the last 12 months OR At least 12 months in the past 5 years OR A newly trained CDL Driver that is currently employed as a commercial Driver with 4 months with ONE carrier with NO moving violations, no preventable accidents during the time they have held their CDL is also considered an experienced Driver *If a driver got their CDL 2-3 years ago and never used it they will need a 40 hr refresher course and will be required to take a trainee RT 3+ yrs without use since getting CDL will need a 80 hr refresher course and will be required to take a trainee RT *A Driver must have either Class A Experience or a CDL in the last 5 Years to qualify * A driver with 3+ Months of experience may be eligable for Reduced training pending Road test/ Leadership Review. * Applicant must possess a valid driver’s license, in current state of residence. * Swift must attempt to verify past employment on all jobs in the past 3 years * Local experience will be considered on all accounts as long as it is hauling Class A * Will consider Military experience with a valid DD214 and the Driver will have to complete a “Military verification form” |
Moving Violations (max in 3 year period) | No more than 2 MV’s in the last 2 years No serious traffic violations in the last 12 months Serious traffic violations include: Hand-held device, Reckless driving, speeding 15 or more over the limit, Seatbelt Ticket in a CMV, following too closely, failing to obey a traffic control device, erratic driving, improper lane change and or leaving the scene of an accident. *Serious traffic violations per 49 CFR 383.51. Citations for driving while driver’s license or Medical Certificate was suspended, disqualified, or expired will be reviewed by Corporate Safety 30+ speeding ticket is a DQ in the last 3 yrs Must have Accident Report for ALL Accidents in last 5 Years that are listed on Reports Must have Copy of Original Ticket for ALL Tickets in last 3 years that are listed on Reports that are NOT specifically Defined by the Reports |
Policy on License suspensions | Will review |
Accidents/Incidents | No more than 1 on-road or DOT preventable loss in the last 2 years. No major preventable accidents in the last 5 years (ex. Jackknife, overturn, etc.). INCIDENTS- No more than 3 preventable incidents in the past 2 years. The combination of all preventable accidents and incidents in the last 2 years may not exceed 3. Accident and incident history will be reviewed by the corporate safety and hiring teams. All at fault rear end accidents are a 1 year DQ. |
Max. Number of Jobs- in the last 3 years | CDL Holder – No more than 4 Driving jobs in the last 12 months. No more than 1 termination in the last 5 years for safety, can’t be last employer Non CDL Holder – No more than 12 months unemployment in the last 3 years |
Policy Against Unemployment- even if it is accounted for | No more then 6 months in the last year OR 1 year in the last 3 years |
Terminated Applicants | Must not have been terminated from Last Driving Job for any reason Must not have been terminated from more than 1 employer in 5 years for poor safety record or theft No more than 2 Terminations from ANY employer in the past 5 years. |
Criminal Requirements | No Drug Related Convictions in past 5 years– All felonies and misdemeanors relating to sex, drugs, violence, or theft will be individually reviewed by Corporate Security. |
DUI/DWI- What is the max number and what time frames do they need to fall outside of? |
No DUI/DWI within the past 10 years if the offense occurred while they held a CDL-A or Commercial Learners Permit. No DUI/DWI within the last 5 years if the offense occurred prior to getting a CDL-A or Commercial Learners Permit. No Multiple DUI/DWI’s. No DUI/DWI in a commercial vehicle. |
Drug/Substance Test | Hair & urine testing No use of illegal drugs, positive/refused tests in the past 10 years if the incident occurred while they held a CDL-A or Commercial Learners Permit. No drug related conviction within the last 5 years. No use of illegal drugs, positive/refused tests within the past 5 years if the incident occurred prior to getting a CDL-A or Commercial Learners Permit. No use of illegal drugs, positive/refused test in a commercial vehicle ever. Must be able to pass a urine and hair test. For prospective candidates who did not previously hold a CDL A or Commercial Learners Permit prior to applying at Swift Transportation (e.g. for someone who is newly licensed or permitted) you may not have used marijuana, even where legalized, in the prior 90 days. |
Is Haz-Mat Required? Is there a grace period for driver to obtain it? |
HazMat not required |
Other Endorsements Required | None |
DOT Physical Requirements | ALL drivers will be required to take a new DOT physical and Drug test. |
BENEFITS
“The benefits package includes:”
MEDICAL/DENTAL/VISION INSURANCE
DISABILITY/LIFE/ACCIDENT/CRITICAL ILLNESS AVAILABLE
PAID ORIENTATION/TRAINING/VACATION
401K RETIREMENT
FREE ONLINE COLLEGE DEGREE AT SNHU
BENEFITS AVAILABLE AFTER 60 Days
NEXT, GO OVER EQUIPMENT INFO
EQUIPMENT INFO
Using late-model Freightliner and Volvo tractors – average of one and a half years old. Mostly 10 speeds. We have 1800 watt inverters in our tractors.
Swift tractors are governed at 63 mph on the pedal, 65 mph on cruise, and have a pass smart option of 67 mph. Front Facing Cameras – Event Only
Riders and Pets allowed on most accounts.
NEXT, GO OVER CARRIER INFO
CARRIER INFO
“The carrier for this route is Swift. Swift Transportation is a Phoenix, Arizona-based American truckload motor shipping carrier. With over 23,000 trucks, it is the largest common carrier in the United States.”
NEXT, GO OVER ORIENTATION INFO
ORIENTATION INFO (SWIFTORT)
Orientation will be no more than 2 days long. Lodging will be provided, single occupancy for experienced drivers. Meals and travel will be discussed during the hiring process. Pay will be $300, as long as you complete orientation and get hired.
USE ‘SWIFTORT’ IN THE MAPPING SYSTEM TO LOCATE THE ORIENTATION NEAREST THEIR LOCATION
USE ‘SWIFTORT’ IN MAPPING TO LOCATE THE NEAREST ORIENTATION LOCATION AND INFORMATION
ORIENTATION INFORMATION (SWIFTORT)
Welcome to Swift Transportation and our Driving Force! We look forward to you joining our team and want to ensure that you are successful in your career path here at Swift. Our Drivers are paramount in fulfilling the mission of our company. This letter provides you with information to allow for your future success with Swift Transportation. Our goal is to guide you into your new position to become a successful Driver as you start your new career.
Listed below is important information to help ensure that your on-boarding experience is a smooth transition:
- You will complete a urine and hair analysis test
- You will complete a DOT physical, unless you’ve had one at a Swift approved clinic within the last 60 days
- Bring your Medical Card
- Bring your class A CDL (Paper copy & picture I.D. accepted)
- Other medical documentation (if applicable)
o Medical releases
o Proof of prescription
o CPAP- 90 day Compliance report - Bring Personal Identification (Refer to document below)
- Bring your driving school diploma and student loan agreement (if applicable)
SEE ORIENTATION LOCATIONS FOR MORE SPECIFIC INFO
*All receipts must be turned in to your Driver Qualification Team for reimbursement during orientation
Please note: The hotel listed above is the approved hotel for this Driver Qualification location. All rooms are double occupancy rooms. Reservations were sent prior to your arrival. Applicants are expected to conduct themselves in a positive manner. We want you to be comfortable while off duty, please be respectful of your roommate and do not allow non-registered or uninvited registered/uninvited guests in the rooms. Please avoid drugs and alcohol while on your career path here at Swift Transportation. Dress Code: While in Driver Qualification dress is business casual. For safety reasons, close-toe shoes are required while on Swift property.
Attendance: Driver Qualification starts Tuesday by 7:00 am* and concludes Wednesday at 4:00 pm.
(*If you have completed your hair AND urine tests prior to Monday, please arrive by 8:00 am.) Please make sure you arrive to class on time so you are able to receive all the information needed for your success to become one of our premiere drivers in Swift’s Driving Force! Applicants will be paid for 2 days of orientation (8 hours per day) at minimum wage.
Meals: Breakfast will be provided by the hotel and lunch is provided by the Driver Qualification Team. Please plan on providing your
own dinner. You can take advantage of the many dining options near the hotel.
Our Mentor program is designed with the success of you in mind. Upon completion of Driver Qualification you will be matched with one of our knowledgeable mentors for up to six weeks of training.
We have compiled a list of suggested items below that you may want to bring: MOST ITEMS BELOW ARE AVAILABLE FOR PURCHASE DURING DRIVER QUALIFICATION AND CAN BE PAYROLL DEDUCTED!
- Flashlight
- Sleeping Bag
- Seasonal Appropriate Clothing
- Blanket
- Work Gloves
- Pillow
- Toiletries (soap, towel, shower shoes,
toothbrush, tooth paste) - Sunglasses
- Boots/Tennis Shoes
- Clothing for 6/7 Day
WEEKEND EMERGENCY INFORMATION:
STEP 1:
CONFIRM THE DRIVER HAS RECEIVED THEIR ORIENTATION INFORMATION BY 5:00 p.m. EST ON FRIDAYS!
MAKE SURE THE DRIVER IS CHECKING THEIR SPAM IN THEIR EMAIL!
STEP 2:
IN THE EVEN OF AN EMERGENCY OVER THE WEEKEND, PLEASE HAVE THE DRIVER CALL DANIEL AT 479-270-7894.
MAKE SURE THE DRIVER LEAVES A MESSAGE AND THEIR CONTACT INFO IF PROMPTED!
UPON COMPLETION OF THE PRESENTATION RETURN TO THE CLOSE