Recruiter University

You’ll be using Grasshopper, our VOIP phone service to make and receive your business phone calls. Once you’ve completed the onboarding process, you will be given your own extension number on our local and 800 business numbers which will ring directly to your own personal phone or computer any time a driver calls and dials your extension.

Once you’re ready, you can also be added to the list of recruiters to receive incoming calls when a driver calls our number and holds for the next available representative. All the recruiters on the list will receive the call at the same time. The first recruiter to answer gets the active call. You must contact our Admin team to be added to that list.

Each job has its own customized script that will provide you with an outline to follow. This will help to keep the call productive and moving in the right direction. The scripts also include all the details for the job that the driver will need. If you prefer to not read the scripts word for word that’s fine, we’ve also set them up so that you can quickly and easily pull the info you need while being able to still use the overall flow as a guide.

PRE-SCREENING OVERVIEW

Use the PRE-SCREENING form to evaluate your driver’s suitability for the desired job. If they turn out to be qualified then you’ll submit an intelli-app for processing. Fill out the pre-screening as completely as possible, but when it comes to the sensitive information items on the last page, don’t pry.

Some of the information on the very last page of the Pre-Screening questionnaire will be gathered during the course of conversation and populating the intelli-app. We do want to add that information to the Pre-Screening form as we obtain it, but asking for the more sensitive information before it’s necessary could spook the driver and short-circuit the process.

When you ask,

“What is it you’re currently doing, and what’s got you looking for a change today?”

1. Pay attention to their response and start filling out the PRE-SCREENING form while your driver talks.
2. Check for disqualifying stories and events in their response, and make note of them.
3. There are sections at the bottom of the first and last pages of the form for notes. This is where you can tell their story of what they’ve been doing, or what they’re looking for, or not looking for, or to just jot down things that may be good to know later.
4. Listen for any pain points/hopes, dreams or plans to help you sell the job.

SECTION 1: DEMORAPHIC INFO

Be sure to collect:

1. Complete physical address info
2. Phone number
3. Email address

SECTION 2: DRIVER EXPERIENCE

1. Record their total driving experience, noting how much of that experience was Regional/OTR versus Local work.
2. If the driver has less than 1 year of Class A CDL experience pulling 53’+ trailers, YOU MUST record the name of their CDL school and the date of graduation.
3. Find out if the driver has spent more than 12 months unemployed in the last 3 years. If so, that will automatically count as 1 of the 3 strikes against them.

SECTION 3: MVR & CRIMINAL BACKGROUND

Be throrough in your scrutiny because drivers will outright lie to you about their criminal background and MVR.. Encourage your driver to be honest with you. If it’s in their past, it will show up on their MVR, DAC, or Criminal background check. Present yourself as their advocate, and tell them that we can work with some dings, but we need to get out front and explain their side to the carrier instead of it just popping up on a report after claiming to have a perfect record.

*In actuality, we’re looking to eliminate them sooner than later so we can get on to the next qualified driver, instead of getting an application submitted and finding out several days later that it was a waste of time because the driver has accidents, incidents or convictions that they did not disclose.

SECTION 4: PERSONAL & FAMILY INFORMATION

Some questions on the last page of the Pre-Screening questionnaire involve sensitive information, such as Family Situation and whether or not they have school or college age children. These questions we don’t necessarily collect during the pre-screening, but want to record the information as we collect it during the application process.

This information is used to match drivers with carriers that have the most advantageous benefits programs for their situations. For example, a driver with college late high school or early college age children may be especially interested in a carrier that offers free college tuition to drivers and their dependents. In situations like that, certain benefits could equate to extra income for the driver. After all, a penny saved is a penny earned.

As you are filling out the Intelli-app and asking the driver for their information to complete the application, you should also copy/paste the information into your Pre-Screening Questionnaire form. If you aren’t submitting an application for them now, or if you’re sending them the application link to fill out themselves, then there is no need to collect that information at that time.

Remember that the information being collected is for the sole use and purpose of assisting truck drivers in obtaining jobs. All information is the property of IMC, LLC and must be properly maintained and secured at all times. Any misuse will be fully prosecuted to the fullest extent of the law.

Once you’ve completed the Pre-screening with your driver, go to your email and save a copy of the completed form to the Google Drive included with your email account, and then attach that form to the driver’s profile in HubSpot. Once you’ve completed and attached the Pre-screening form you can then change ownership of that contact to yours.

APPLICATION SUBMISSION OVERVIEW:

Watch the video below, provided by our partners at Class A Recruiting. The password for the video is “classa”.

Once you’ve completed the intelliapp and hit the submit button, be sure to copy the confirmation number. You’ll need to paste it into the Notes section of the Driver Management form, along with the other items spelled out in step 2 on each carrier’s Application page.

The New Application Submission (Driver Management) link can be found on your Recruiter Dashboard page.

After you enter your driver into Driver Management, you can then go back and update the driver’s HubSpot profile with your newly obtained street address and personal email address, along with your notes. You’ll also want to be sure to attach the Pre-screening form and update the owner field to show your name.

NOTE: At the end of each business day any driver profile that does not have a Pre-screening attached will automatically be reverted back to unowned and thus will be fair game for any IMC recruiter.

Entering your driver into driver management is what notifies the admin team that there’s a brand new application waiting to be processed, and sets the wheels into motion. The faster and more smoothly the process goes, the greater your chances of getting a hire and a happy driver.

Once the Driver Management (DM) notification goes out, our admin team will review the application to ensure:

1. The job is still open
2. The driver lives within the hiring area
3. The driver has the required verifiable experience
4. The driver does not have any disqualifying issues
5. The application is complete and correct
6. You have submitted any and all additional required information for a complete application

A redacted copy of the driver’s intelliapp will be attached to their HubSpot profile shortly after their submission to Driver Management. Once the application has been submitted to the carrier and is officially being processed, you will find a Deal attached to the driver’s HubSpot profile with details about the application including the job applied for, current stage of progress, and the commission amount.

You can check the current status of a driver’s application along with any carrier updates using the Application Status Lookup on your Recruiter Dashboard.

You can also get the latest status by visiting the driver’s Deal in HubSpot, which is created once your driver’s application has been reviewed and approved by the carriers. We’ll also send you an email and chat message anytime anything changes to make sure you always have the latest information on your driver’s app.

FOLLOWING UP IS EVERYTHING!

Once an application is submitted it’s important that you stay in touch with your driver every day until they get to orientation; preferably by calling them. This is to make sure that they’re still engaged, excited, and planning on showing up to orientation and taking the job. Texting is a less effective alternative. You should set the expectation at the end of the application that you will be calling them daily until orientation; with the possible exception of weekends and holidays. Tell them you’re calling to make sure they haven’t won the lottery or been abducted by aliens, and to verify that they’re staying in contact with the carrier.

Anytime we receive an update on your driver’s application from the carriers, we will update their EngageBay profile, Driver Management, and send a notification to your IMCPDS email and chat. However, most of the time it will actually be you getting the updates from your driver, because not all carriers send out regular driver updates, and chances are that the carrier has spoken to your driver since the last time you did. So it will be the driver telling you about their most recent interaction with the carrier and where they’re at in the process.

We TELL the drivers that we’ll be calling them every day to GIVE them updates on their applications, but really we’re calling them to GET information and to make sure they stay sold on the job. Additionally, we’re wanting to monitor the application’s process to ensure that our driver is being handled properly by the carrier, and that their application is being processed in a timely manner. If there happens to be a hold-up somewhere along the way, then we can reach out to the carrier on your behalf to check on your driver’s application status.

Commissions are distributed on Fridays of the WEEK FOLLOWING the driver’s dispatch date. Most orientation classes end on Wednesdays and Fridays, with the drivers’ dispatch days being on Thursdays and Mondays.

When you earn your first commission we will send you a notification and reach out to you so we can get your distribution information. We currently offer ACH, wire transfer, check, PayPal or Cash App. Subsequent commissions will be automatically distributed. IMC MUST be able to verify a driver’s hired status before any payout can be made.

00:00 INTRODUCTION
03:01 PART 1: SETUP
04:06 LOGGING INTO AND POPULATING THE R.A.M. SYSTEM
06:24 PART 2: LAYOUT OF THE R.A.M. SYSTEM
8:03 SEARCH BARS
10:53 JOBS BY LOCATION
17:14 JOBS BY CARRIER
18:11 NO EXPERIENCE REQUIRED
18:21 ORIENTATION MAPS
19:07 CURRENT ADS
20:14 R.A.M. SYSTEM HELP
20:30 PART 3: USING THE R.A.M. SYSTEM
25:03 PART 4: THE RECRUITERS BOOK
27:46 USING THE MAP & RECRUITERS BOOK TOGETHER

First, DOWNLOAD GOOGLE EARTH PRO to your computer and install it.

1. Save the Ram System Setup file to your computer. 
2. Launch the Google Earth Pro app & make sure you can see the left pane with the ‘Places’ and ‘Layers’ windows. There is a ‘Show Sidebar’ toggle switch to show or hide it in the top left corner of the screen.

3. Delete everything in the ‘Places’ window so that you only have the ‘My Places’ and ‘Temporary Places’ folders.

4. Open the ‘Ram System Setup’ file you just saved to your computer. 

5. Drag the resulting folder up to ‘My Places”

6. Go to ‘File’ and click ‘Save My Places’
7. Click the arrow next to ‘The R.A.M. System’ folder, then click the big ‘CLICK HERE TO LOGIN’ link to log into the system. The login credentials will be the same as your IMC email account login credentials.

8. Once you’re logged in, click the ‘Back to Google Earth’ button in the top left corner of the browser window.

9. Click on the triangle icon next to ‘The R.A.M. System’ folder to reveal the login link and the the ‘TransporTunity R.A.M. System’ network link. Click the box next to the TransporTunity R.A.M. System’ network link so that it shows a checkmark, then right click on ‘TransporTunity R.A.M. System’ and select ‘Refresh’ to populate the map.

When done correctly, the little light on the The R.A.M. System network link will go back and forth and eventually turn green. You’ll also see a popup window with the version number and latest updates. If you’re already logged in, then the map will automatically populate when you click the box next to the ‘TransporTunity R.A.M. System’ network link.

10. Next, click the little arrow next to ‘The TransporTunity R.A.M. System’ to reveal the subfolders of the mapping system.

If the map does not populate, then double check that you’re successfully logged in to the system by clicking on the Network & SOP Access login link to bring up the login window, and then click the top link in the box to login to the Map.

If you ARE logged in, then your Google Account page should load in the browser screen. If it does not, try logging in again with the CLICK HERE TO LOGIN link. To refresh The TransporTunity R.A.M. System network link connection, click the box next to ‘The TransporTunity R.A.M. System’ so that it has a checkmark, and then right click on it and select ‘Refresh’.

When you first log in to the R.A.M. system you should see 2 main areas. One is the mapping area which takes up the biggest part of the screen, and along the left side of the screen you should also see a sidebar pane with 2 separate areas: Places and Layers.

If you do not see the pane to the left, then you need to locate and click the icon to open the pane on the left. You’ll find it in the top left corner of the screen next to the search bar.

For now we’ll minimize the Layers section and just focus on the main map area and the Places pane. You should see a search bar at the top of the left pane, and another one at the bottom of the Places pane. The top search bar is used to search real world locations such as addresses, cities, and zip codes. It will mainly be used to pinpoint the locations of your drivers. The bottom search bar is used to search for elements within our system, such as Route ID’s and Job Codes.

The TransporTunity R.A.M. System folder will contain six (6) subfolders with checkboxes next to them. They are CANDIDATE POOL, JOBS BY LOCATION, JOBS BY CARRIER, NO EXPERIENCE REQUIRED, CURRENT ADS, ORIENTATION MAPS, and RECRUITER DASHBOARD. The first four (4) of these folders will also have a small horizontal arrow next to them, meaning that they too can be further expanded to reveal more subfolders. Once you click on the arrow to expand the subfolders, you’ll see that the position of the arrow changes to point down.

JOBS BY LOCATION

The JOBS BY LOCATION folder contains all the open jobs for which we are currently actively recruiting, categorized by geographic location. It is a reflection of the Recruiters Book. Within the JOBS BY LOCATION folder, jobs are further sub-categorized by their location into either the NORTHEAST, NORTHWEST, SOUTHEAST, or SOUTHWEST folder, depending on where the job is located. Jobs listed above these 4 quadrants are typically nationwide OTR hiring areas that transcend the quadrant designations.

Once you determine a driver’s location you’ll only need to see the jobs in that area, since nearly all carriers require a driver to already live in a hiring area before they can apply for that job.

The subfolders help us to organize the available jobs so that we can focus in on the geographic area that our driver lives in, and be able to quickly find not only the types of jobs they’re looking for, but to also easily identify the most attractive jobs in their area so that you can maximize your chances of pitching something that will interest the driver.

If you click a box, it will populate the map with all the hiring areas in all the subfolders within that parent folder. If you were to light up all the hiring areas at once, it would be visual chaos. Thus the use of the subfolders to help organize and differentiate the many jobs in our system into categories.

Once you get into the individual quadrants you’ll find the main categories of Home Daily/EOD (Every other day), which is a listing of the local routes in that quadrant, Out 1-2 Weeks, which is a listing of primarily Regional jobs, and Out 2+ Weeks which would be mostly comprised of OTR jobs. Within each of those categories you’ll find further subcategories including BEST JOBS folders, which compare all the jobs in our system with the other jobs of that type and groups them according to which ones have the best pay, home time, or require the least amount of effort for the money.

You can see the qualifiers for each job type by clicking on the job type itself. For instance, if you click on Home Daily/EOD, you will see a window that lists the minimum amount of pay, home time, or amount of effort required to qualify as a best job in that category.

In the example above, a local job would have to pay at least $1,400/wk to qualify for best pay. It would have to offer at least daily home time with 2 consecutive days off per week in order to qualify as Best Home Time. For Best Effort it has to be drop & hook, no-touch freight, which means all the driver has to do is drive. No loading or unloading, no waiting for people to load or unload. Just easy money. If a job were to qualify for all 3 categories, then it will be located in a BEST PAY/HOME/EFFORT folder. If it only qualifies for one of those, then it will be in the corresponding folder.

Clicking the box next to the BEST PAY/HOME/EFFORT folder will light up the hiring areas for all the jobs in that folder. This way you can see the very best jobs we have to offer in a give area with just one mouse click instead of having to dig and search for the best jobs. Just find out what is most important to your driver, and then click the boxes next to the appropriate categories to reveal any options in their area. Clicking the box next to HOME DAILY/EOD will light up all the local hiring areas. The more open jobs we have in a given area, the more the subcategories begin to matter.

A hiring area has 3 basic elements:

1. The shape, showing the area in which the driver must live in order to be geographically qualified
2. The inside color of the shape, indicating whether it’s LOCAL (green), REGIONAL (yellow), or OTR (red)
3. The color of the border on the outside of the shape, indicating the commission level being paid for a particular job.

The highest paying commissions will show up as a white ring around the hiring area. These are the GOLD level jobs. SILVER level jobs will have a silver ring around them, and BRONZE level jobs will have a black ring around them. This way you can quickly see which jobs will pay YOU the most commission. Bear in mind that the harder jobs to sell usually have higher commissions, and easier jobs to sell, the more attractive jobs to the drivers, will usually have a lower commission.

When you click on one of the hiring areas, it will bring up a window that contains a summary of the pertinent details for that job, including the current status, number of open seats, exact commission amount, and a summary of the pay/home time/job info so that you can give drivers some basic information for the open jobs in their area when trying to find a good fit for them.

Highlighted text means that you can hover over the word and get a working definition, in case you happen to come across an industry specific term with which you are not familiar. If the highlighted word is also underlined, that means there’s a link to a popup image of the item being defined, since a picture is worth a thousand words.

At the bottom of each job information window you’ll find a link that will take you to the Job Details webpage for that job, where you’ll find complete job and carrier details, the scripting for that job presentation, a link to our Driver Pre-Screening form, the Intelli-app link to get the application started, and more. We recommend opening these pages in your browser so that the formatting and functionality will be correct.

To do this, just click the link at the bottom of the Job Summary window and then follow the instructions on the screen, clicking the ‘Open in browser’ button at the top right corner of your screen. We typically use and recommend Chrome, but the browser you use is up to you.

JOBS BY CARRIER

The JOBS BY CARRIER folder lists all the jobs in our system, but here they’re categorized first by carrier, then by home time. This is also where you’ll find detailed information for each carrier’s orientation, including location, travel, lodging, and pay details.

When you use a Route ID or Code to search the mapping system for a specific account, the search begins on the highlighted folder and proceeds downward through all the sub-folders until the first time it finds that account. So make sure you have the desired folder selected as the starting point for your search before you paste the Route ID or Job Code into that bottom Google Earth Pro search bar.

NO EXPERIENCE NEEDED
The ‘No Experience Needed’ folder lists all the jobs currently open that will take trainees, or drivers with no Class A CDL truck driving experience outside of truck driving school. Most carriers require a 120+ hour truck driving school in order to be considered for employment as a trainee. This folder is also further subdivided into the four quadrants of the united states so you can focus in on the driver’s location.

Again, the accounts listed above the quadrants are the OTR jobs with hiring areas so large that they transcend the quadrants. Typically they include all 4 quadrants, so instead of listing them 4 times we just list them once above the four quadrants.

CURRENT ADS

The CURRENT ADS folder is a listing of the jobs for which there are currently running ads. This folder corresponds to the AD LISTINGS tab in the Recruiters Book, and is designed to help make it easier to help drivers who are calling in to talk about an ad they saw. Incoming calls are some of the best because the drivers are highly motivated and usually among the more employable of those you’ll talk to. This way you don’t have to fumble and search while trying to figure out what job they’re calling to talk about.

When a call comes in just click the box next to CURRENT ADS and put the driver’s city/state or zip code into the top search bar of Google Earth Pro and you’ll be able to see which hiring area they live in, and so you’ll immediately know which job they’re wanting to talk about. A driver will usually only fall into one hiring area, as we typically spread our ads around.

ORIENTATION MAPS

When doing the job and carrier presentation for the drivers, they’ll want to know where orientation will be held. You can find that information in the ‘Jobs by Carrier’ section in a special folder called, ‘Orientation Information’. Just click the box next to that folder to light up all their orientation locations and see which one is nearest your driver. Each carrier will also have a code that will allow you to quickly access the appropriate orientation folder for that carrier, such as EPESORT, for Epes, etc.

That section will also typically include all the pertinent information as far as lodging, meals, travel type, what to bring, and other detailed orientation information. The icon for an orientation location will appear as the best/most desirable form of transportation that the carrier is willing to pay for, be it a bus ticket, rental car, plane ticket, etc.

RECRUITER DASHBOARD

This is simply a quick and efficient way to get to your Recruiter Dashboard from the mapping system if you don’t already have it open. Remember that if you aren’t already logged into our website, then you’ll have to log in and then re-open the page from Google Earth Pro into your browser window.