Welcome to the Standard Operating Procedures module. Please begin by watching the tutorial video below:
THE STANDARD OPERATING PROCEDURE
In addition to watching the tutorial video above, please read and review the following:
The following is a list of the steps required to successfully recruit truck drivers with IMC. You can click on each step for a more detailed breakdown, including best practices.
STEP 1: CALL PREP
STEP 1: CALL PREP QUICK LINKS
STEP 1a: SELECT A DRIVER ON HUBSPOT
During the onboarding process you’ll login to the following limited HubSpot Trainee account:
Username: trainee@imcpds.com
Password: IMCpds!!
Once you’ve completed the onboarding process you will receive your own fully activated HubSpot account to use for your recruiting activitites.
You can find candidates on HubSpot by conducting a name search or using the filters on the Contacts page. To help familiarize yourself with the features and basic instructions on all the powerful features of HubSpot, we recommend checking out the short video below.
To apply or remove filters, click on the Filter buttons accross the top of the screen.
You can tell if a filter is applied by the presence of a blue highlight over that filter, as well as a number next to the Filter button indicating how many filters are in place.
ORGANZING CONTACTS
To change the order of the listed contacts, use the small arrows next to the column headings. For example, clicking the top arrow next to the Last Activity Date column will put the contacts most recently updated at the bottom of the list and untouched Prospects at the top of the list. Clicking the bottom arrow will put them in the reverse order, with the most recently updated Prospects at the top of the list.
NOTE: ALL EMAILS SHOULD BE SENT FROM YOUR IMC EMAIL ACCOUNT. NEVER SEND EMAILS DIRECTLY FROM HUBSPOT!!! If you send an email directly from HubSpot then the platform automatically updates contact ownership to whoever sent the email. We cannot change that setting. In order to actually take ownership of a driver contact you MUST get that driver on the phone and COMPLETE A PRE-SCREENING FORM, and then attach a copy of that form to the driver’s HubSpot profile.
This shows that you’ve at least had a meaningful enough conversation with the driver to determine whether or not we can help him at this time. If that has not happened, or if the driver hasn’t been contacted in 30 days, then they are fair game again.
STEP 1b: REVIEW DRIVER, JOB & CARRIER DETAILS
Before calling your prospect you’ll want to make sure you have the following tools ready to go, and all but the last two can be accessed from your Recruiter Dashboard page:
- The HubSpot CRM
- The Pre-screening Form
- The IMC Recruiter Account Mapping System
- The Grasshopper VOIP phone app on either your computer or smartphone
If you’re calling to discuss a particular job, it’s a good idea to pull up the Job Detail page and Application page for that particular account so you can familiarize yourself with the job details and application process for that carrier. This will help you to speak confidently and intelligently about the job in question, and to properly set driver expectations for the follow-up process after the application has been submitted. This is especially true if you’re starting with a specific job and calling several drivers in that hiring area.
At IMC we don’t worry about driver resumes because they are usually pretty useless. They are rarely kept up to date with the latest employment information, and they’ll never list disqualifying factors on a resume. Determining a driver’s verifiable experience and driving record are done during the Pre-screening stage to determine whether or not that driver is a good candidate.
The most important rule during the call prep stage is to not over do it. Chances are the driver you’re getting ready to call won’t even answer the phone, and even if they do there’s no guarantee that the job you’re looking at is going to be the one they want. You don’t want to suffer from paralysis by analysis. And you don’t need to. Our system is built to allow you to pivot from one opportunity to the next based on hiring areas and verifiable experience so that you can always find and present the right job, if we have it.
One thing you should do prior to the phone call is to make sure the driver’s address on file is within the hiring area for that job, but even that may be subject to change once you’ve gotten the driver on the phone.
Once you’ve spoken to the driver and have a complete picture of their situation, then you can do a targeted search using our state of the art Recruiter Account Mapping System. It’s built for speed, so once you get used to navigating the system, you can find alternative jobs and pitch them quickly while your driver is still on the phone. There will be more detailed information on how to do that later in the SOP.
STEP 1c: DIALING THE CALL USING GRASSHOPPER
- Launch the Grasshopper app on ether your phone or computer
- If using your computer, make sure the volume is turned up and your microphone is enabled
- Next, in the top left corner select the local phone number (417) 294-6664 and “All Extensions”
- Dial the number as usual
STEP 2: THE PHONE CALL
You’ll be using Grasshopper, our VOIP phone service to make and receive your business phone calls. Once you’ve completed the onboarding process, you will be given your own extension number on our local and 800 business numbers which will ring directly to your own personal phone or computer any time a driver calls and dials your extension.
Once you’re ready, you can also be added to the list of recruiters to receive incoming calls when a driver calls our number and holds for the next available representative. All the recruiters on the list will receive the call at the same time. The first recruiter to answer gets the active call. You must contact our Admin team to be added to that list.
Each job has its own customized script that will provide you with an outline to follow. This will help to keep the call productive and moving in the right direction. The scripts also include all the details for the job that the driver will need. If you prefer to not read the scripts word for word that’s fine, we’ve also set them up so that you can quickly and easily pull the info you need while being able to still use the overall flow as a guide.
THE PHONE CALL SCRIPT QUICK LINKS
LIVE CALL SCRIPTS (Specific job scripts are located on each job page)
When speaking to the driver, be sure to reference the job using the ad title that the driver responded to in our ads. They will not know who the carrier or account is until we tell them, toward the end of the call. The ad title is the ‘Role’ listed under the driver’s name in the top left corner of their Contact Details Page on EngageBay.
IS YOUR DRIVER POTENTIALLY QUALIFIED FOR THIS JOB?
– Do they live within the hiring area?
YES, THE DRIVER IS POTENTIALLY QUALIFIED
LIVE CALL SCRIPT FOR POTENTIALLY QUALIFIED DRIVERS
INTRODUCTION
“Hello, can I speak with _____? Hi this is __________ with IMC Professional Driver Services. How are you doing today? I’m calling about an application you had submitted recently on indeed for a [CUSTOM 1: INSERT AD TITLE HERE].”
“Hello, can I speak with __________? Hey [Driver], my name is ____ and I’m with IMC Professional Driver Services. We do recruiting for about 30 different carriers and I’m calling you today because we happen to have some openings in your area, and at some point you had indicated that you’d like to hear about those jobs. Do you have a few minutes to talk?”
“Just to give you a little background about IMC, as previously stated, we work with about 30 different carriers nationwide and so we’re always looking for good drivers. Our state of the art system tracks hundreds of jobs in real-time, so we always have a bird’s eye view on the industry and what opportunities are available.”
“The job we’re talking about today is [CUSTOM 2: INSERT AD TITLE HERE]
“Does that sound like something you’d be interested in?”
COMMON OBJECTIONS
THE PAY RATE IS TOO LOW
HOME DAILY ACCOUNTS
“I understand what you’re saying, but you have to realize that with these local accounts the fact that you’re home in your own bed everyday is basically part of the compensation. Most drivers are willing to take a bit less pay in exchange for that benefit. And most home daily jobs also require you to start with a night driving shift because the more desirable day shifts go to the drivers with seniority; typically those with years and years on that account.
REGIONAL & OTR ACCOUNTS
“I understand what you’re saying, but I’ll bet they didn’t guarantee you a certain amount of miles or pay per week. You need to understand that I talk to drivers every single day who took a job because the pay rate sounded really good, but now they’ve been sitting at the house for two weeks with a shiny brand new truck in the yard just waiting to get dispatched on a load. Their bills aren’t getting paid and so they call me back to ask if the job we talked about is still available. Sadly in most cases the answer ends up being no.
“The important difference here is freight volume. The carrier I’m trying to set you up with is a strong national carrier with excellent, reliable freight volume who is going to be able to make sure you’re getting your mileage in every week (and if applicable) this job has a guaranteed weekly pay of $________, so you’re going to be making money whether that truck moves an inch or not.
I DON’T WANT TO DRIVE AT NIGHT
“Most of the jobs we have require night driving at least to start. The more desirable day routes typically go to the drivers that have been on the job the longest; and that’s especially true for the local home daily jobs. Also, if you’re going to hold out for a day-time driving job, then there’s probably going to be a little less pay than what you’d be getting driving the night routes. Simply because, just like with home daily jobs, carriers know they can get away with paying a little less on those more popular accounts and shifts.
I DON’T LIKE THAT CARRIER
ME OR SOMEONE ELSE HAS HAD A BAD EXPERIENCE WITH THAT CARRIER
“Let me ask you this: As long as the paychecks clear when you go to cash them, what difference does it really make whose logo is painted on the side of the truck? I mean I understand if you or someone you know had a bad experience once, or maybe you’ve heard rumors about someone who did. But just like any other national company, there are good employees and there are bad ones. It doesn’t necessarily reflect on the entire company and all their employees.
“The other side of that coin is that if it’s someone else that had a bad experience, then you’ve got to realize that you and I weren’t there. We don’t really know the actual circumstances around any situation because there are always two sides to every story, and you’re making important, life-changing calculations for your own life and career based on the single side of someone else’s story. And for every bad experience you’ve heard about, I can name ten drivers who love that carrier and brag about them all the time. If you have a bad experience with a Walmart employee we don’t generally boycott Walmart for the rest of our lives. And likewise, a lousy dispatcher from Houston or wherever isn’t going to be in (DRIVER’S AREA). In fact, they probably won’t be tolerated at that carrier for long at all if they’re making their drivers quit, or asking them to do something illegal…
THAT CARRIER HAS A BAD REPUTATION
“There are certain carriers who are willing to give first time drivers a seat, and problem drivers a second chance. And fortunately that’s the case, otherwise there would be no place for new drivers to cut their teeth and gain the experience they need to progress in their career. And there aren’t very many drivers out there who have a perfectly clean driving record with no dings whatsoever for as long as they’ve been in a truck.
“At the end of the day what I’m proposing is just a temporary job; not a marriage. This is a strong and reputable carrier with really nice late model trucks and they boast a pretty high retention rate. They keep their drivers out on the road earning with good, steady freight volume, and this job will provide you with an immediate opportunity to earn good money while adding more experience to your resume so that we can get you an even better job a few months down the road. Some of their drivers may not be the best there ever was, but they’re earning paychecks that clear the bank every week. In your time there you can prove the stereotype wrong. Go out there and be the best driver on the road.
TOO MUCH HOME TIME
“Most of our carriers are more than happy to let you stay out longer and take less home time if you’d rather keep your wheels turnin’ and earnin’. I’ll double check with the carrier to make sure that’s the case with this particular account, and I’ll also put you in direct contact with one of their reps so that you can ask them any other questions that you might think of.
“In the meantime, let me go ahead and get a good application on file for you. These seats are extremely competitive, and our best shot at securing a seat for you is to go ahead and get your application submitted as soon as possible, because this particular account is really popular and tends to close quickly, so it’s important that we go ahead and get your hat in the ring as quickly as possible, while we still can. Once I have a completed application on file you’ll never have to do another application with us again. With each subsequent job you take through us we just update your info and send it on to the carriers for you, allowing for a much quicker, easier, and streamlined application process for you.
I HAVE TO TALK TO MY SPOUSE…
“Hey I can totally understand and appreciate that. We want everyone to be on the same page and excited about this opportunity. But I’ll tell you what, instead of you having to try and memorize and repeat all the important information about this job, how about we get on the phone with him/her on a 3-way call, so that way I can give both of you all the information at the same time? That way I can answer any questions he/she may have as well. Can we do that right now?
IF NOT NOW, SET UP A TIME WHEN YOU CAN CALL THE DRIVER BACK TO INITIATE A 3-WAY CALL.
YES IT DOES!
“OK, so first of all, let me ask you this..”
-What is it you’re currently doing, and what’s got you looking for a change today?
– Are you at least [CUSTOM 3A] years old?
– Do you have at least [CUSTOM 3B] verifiable Class A CDL Tractor Trailer experience within the last 3 years?
IF YES, DO THE PRE-QUAL, THEN
IF THE CANDIDATE IS BOTH QUALIFIED AND INTERESTED
“OK, so far everything looks good. Let me go ahead and give you all the details about the job and the carrier from top to bottom, and at the end if you have any questions I’ll be happy to track down any additional information for you that I don’t already have.”
DO A COMPLETE PRESENTATION STARTING WITH JOB DETAILS
AFTERWARD, MOVE ON TO THE CLOSE
THE CLOSE
“Did you have any other questions about the job or the carrier that I didn’t cover?”
(If you don’t have the answer or can’t find it, assure the driver that they will be contacted by a carrier rep and can ask more detailed questions within the next 24-48 hours)
THE ‘COME TO JESUS’ MEETING
“It looks like we may have a good match here and I’m confident that I can get you this seat. But before I submit your application with my name on it I need to make sure this is the job you want. If there are any other opportunities you’re interested in or waiting to see about, then I’d encourage you to go ahead and see about those jobs and then get back with me once you’re ready to commit to this opportunity.”
“When I submit an application to one of my carriers, I’m giving them the assurance that I have a qualified driver who wants the job and is committed to taking the seat if they get the offer. If that isn’t you then that’s fine, it’s not going to hurt my feelings, but I have to protect my reputation with our carriers”.
“If you’re ready to get orientation scheduled then I can go ahead and get your application submitted right now. And when this carrier sees our apps come in, they tend to put those up at the top of the stack because they know we bring them a lot of really good, highly qualified drivers.”
“Would you like to go ahead and get your application in process today?”
YES I WOULD!
PROCEED TO THE APPLICATION FOR
[CUSTOM 4: THIS JOB]
IF THE DRIVER ASKS, “CAN I DO THE APPLICATION MYSELF?”
PROCEED TO SPECIAL INSTRUCTIONS FOR
[CUSTOM 5: DRIVER SUBMITTED APPLICATIONS]
IF NOT QUALIFIED/INTERESTED:
I DO HAVE OTHER OPTIONS
“Well, unfortunately it sounds like this position may not be the best fit for you, but I do have another job in mind that I think may be perfect if you’d like to hear about that.”
I DON’T HAVE ANYTHING/I’LL GET BACK WITH YOU
“Unfortunately, it sounds like this position may not be the best fit for you, but like I said, we work with more than 50 carriers, so let me take a look at some of the other opportunities I have and then I’ll give you a call back as soon as I find something that’s going to be a better fit for you. Be sure to save my number so that when I call back you’ll know it’s me.”
“The job you applied for was a [CUSTOM 6: JOB DESCRIPTION], is that what you’re looking for, or how much home time are you needing to get?
“Are you willing to do some unloading for higher pay or do you prefer more of a Drop & Hook situation? And what kind of pay range do you need for a job to make sense for you?”
(Remind your driver that the home daily and no touch jobs are not going to pay as well as the home weekly, EOW and driver unload jobs do). Take notes on the driver’s responses and preferences.
“I’m going to send you our intelli-app link. Once you fill that out and submit it we’ll be able to see what we have that you may be interested in and qualified for. At that point I can just give you a call back and if you love the job we’ll have most of what we need to get an application submitted for you right away.
“Be sure to save my number so that you’ll know it’s me because if I call you back then it means I’ve found something that I think you’ll love!
NO THANKS…
“That’s the job you had applied for. What is it you’re actually wanting? (listen to the response)
ONCE YOU HAVE ENOUGH INFORMATION, GO TO GOOGLE EARTH TO LOOK FOR JOBS IN THE APPLICANT’S AREA THAT MEET THEIR PREFERENCES. IF YOU NEED MORE INFORMATION, CONTINUE WITH THE FOLLOWING PROBING QUESTIONS:
“What’s your preference on home time? Are you willing to do some unloading or do you prefer more of a Drop & Hook situation? And what kind of pay are you looking for?”
(Keep in mind, and remind your driver that the home daily, no touch jobs are not going to pay as well as the home weekly, EOW and driver unload jobs) Take notes on the driver’s responses and preferences.
I DO HAVE SOME OTHER OPTIONS
GO TO THE JOB PAGE FOR THE RECOMMENDED JOB
I DON’T HAVE ANYTHING/I’LL GET BACK TO YOU
“Let me go ahead and ask you just a few more questions to finish up our intake sheet and then I’ll get you off the phone. I think I may have some other jobs in your area that might be a better fit for you.
DO THE PRE-SCREENING
“Okay [DRIVER], I’m going to send you our intelli-app link. Once we have you in our system we’ll be able to see all the jobs that you’re qualified for and then I can just give you a call back as soon as I find something and if you love the job, then we’ll already have most of what we need to get an application submitted for you right away.
SEND THE INTELLI-APP LINK TO YOUR DRIVER:
INTELLIAPP LINK HERE
VOICEMAIL SCRIPT
“Hi, [Driver] this is _____ with IMC Professional Driver Services. I’m trying to reach you regarding an application you had submitted recently on indeed for a [CUSTOM 7: INSERT AD TITLE HERE]. Please give me a call back as soon as you can at (417) 294-6664, extension 70_. Thank you and have a great day!”
NO, THIS DRIVER PROBABLY DOESN’T QUALIFY FOR THIS JOB
LIVE CALL SCRIPT FOR A LIKELY UNQUALIFIED DRIVER
“Hello, can I speak with __________? Hi , this is _________ with IMC Professional Driver Services. How you doing today? I’m calling about an application you had submitted recently on indeed for a [CUSTOM 8: INSERT AD TITLE HERE].”
“I’ve been looking over your information and it looks like…
GO OVER POTENTIALLY DISQUALIFYING INFORMATION WITH THE DRIVER AND VERIFY ACCURACY TO OFFICIALLY DQ THEM.
THE INFORMATION WAS WRONG, THE DRIVER MAY BE QUALIFIED
THE INFORMATION IS CORRECT, AND THE DRIVER IS DQ
“Unfortunately, due to those factors I’m not going to be able to get you this seat today. But like I said before, we do work with lots of different carriers with lots of different qualifications and driver needs.
“I’m going to send you our intelli-app link. Once we have you in our system we’ll be able to see all the jobs that you’re qualified for and then I can just give you a call back as soon as I find something. Then if you love the job we’ll already have most of what we need to get an application submitted for you right away. So be sure to save my number so you’ll know it’s me calling you back!
SEND THE INTELLI-APP LINK TO YOUR DRIVER:
INTELLIAPP LINK HERE
VOICEMAIL SCRIPT
“Hi, [Driver] this is ________ with IMC Professional Driver Services. I’m trying to reach you regarding an application you had submitted recently on indeed for a [CUSTOM 9: INSERT AD TITLE HERE]. Please give me a call back as soon as you can at (417) 294-6664, extension 70_. Thank you and have a great day!”
STEP 3: PRE-SCREENING YOUR DRIVER
STEP 3: PRE-SCREENING QUICK LINKS
PRE-SCREENING OVERVIEW
Use the PRE-SCREENING form to evaluate your driver’s suitability for the desired job. If they turn out to be qualified then you’ll submit an intelli-app for processing. Fill out the pre-screening as completely as possible, but when it comes to the sensitive information items on the last page, don’t pry.
Some of the information on the very last page of the Pre-Screening questionnaire will be gathered during the course of conversation and populating the intelli-app. We do want to add that information to the Pre-Screening form as we obtain it, but asking for the more sensitive information before it’s necessary could spook the driver and short-circuit the process.
When you ask,
“What is it you’re currently doing, and what’s got you looking for a change today?”
- Pay attention to their response and start filling out the PRE-SCREENING form while your driver talks.
- Check for disqualifying stories and events in their response, and make note of them.
- There are sections at the bottom of the first and last pages of the form for notes. This is where you can tell their story of what they’ve been doing, or what they’re looking for, or not looking for, or to just jot down things that may be good to know later.
- Listen for any pain points/hopes, dreams or plans to help you sell the job.
SECTION 1: DEMORAPHIC INFO
Be sure to collect:
- Complete physical address info
- Phone number
- Email address
SECTION 2: DRIVER EXPERIENCE
- Record their total driving experience, noting how much of that experience was Regional/OTR versus Local work.
- If the driver has less than 1 year of Class A CDL experience pulling 53’+ trailers, YOU MUST record the name of their CDL school and the date of graduation.
- Find out if the driver has spent more than 12 months unemployed in the last 3 years. If so, that will automatically count as 1 of the 3 strikes against them.
SECTION 3: MVR & CRIMINAL BACKGROUND
Be throrough in your scrutiny because drivers will outright lie to you about their criminal background and MVR.. Encourage your driver to be honest with you. If it’s in their past, it will show up on their MVR, DAC, or Criminal background check. Present yourself as their advocate, and tell them that we can work with some dings, but we need to get out front and explain their side to the carrier instead of it just popping up on a report after claiming to have a perfect record.
*In actuality, we’re looking to eliminate them sooner than later so we can get on to the next qualified driver, instead of getting an application submitted and finding out several days later that it was a waste of time because the driver has accidents, incidents or convictions that they did not disclose.
SECTION 4: PERSONAL & FAMILY INFORMATION
Some questions on the last page of the Pre-Screening questionnaire involve sensitive information, such as Family Situation and whether or not they have school or college age children. These questions we don’t necessarily collect during the pre-screening, but want to record the information as we collect it during the application process.
This information is used to match drivers with carriers that have the most advantageous benefits programs for their situations. For example, a driver with college late high school or early college age children may be especially interested in a carrier that offers free college tuition to drivers and their dependents. In situations like that, certain benefits could equate to extra income for the driver. After all, a penny saved is a penny earned.
As you are filling out the Intelli-app and asking the driver for their information to complete the application, you should also copy/paste the information into your Pre-Screening Questionnaire form. If you aren’t submitting an application for them now, or if you’re sending them the application link to fill out themselves, then there is no need to collect that information at that time.
Remember that the information being collected is for the sole use and purpose of assisting truck drivers in obtaining jobs. All information is the property of IMC, LLC and must be properly maintained and secured at all times. Any misuse will be fully prosecuted to the fullest extent of the law.
Once you’ve completed the Pre-screening with your driver, go to your email and save a copy of the completed form to the Google Drive included with your email account, and then attach that form to the driver’s profile in HubSpot. Once you’ve completed and attached the Pre-screening form you can then change ownership of that contact to yours.
STEP 4: SUBMITTING AN APPLICATION
APPLICATION SUBMISSION OVERVIEW:
Watch the video below, provided by our partners at Class A Recruiting. The password for the video is “classa”.
Once you’ve completed the intelliapp and hit the submit button, be sure to copy the confirmation number. You’ll need to paste it into the Notes section of the Driver Management form, along with the other items spelled out in step 2 on each carrier’s Application page.
The New Application Submission (Driver Management) link can be found on your Recruiter Dashboard page.
After you enter your driver into Driver Management, you can then go back and update the driver’s HubSpot profile with your newly obtained street address and personal email address, along with your notes. You’ll also want to be sure to attach the Pre-screening form and update the owner field to show your name.
NOTE: At the end of each business day any driver profile that does not have a Pre-screening attached will automatically be reverted back to unowned and thus will be fair game for any IMC recruiter.
Entering your driver into driver management is what notifies the admin team that there’s a brand new application waiting to be processed, and sets the wheels into motion. The faster and more smoothly the process goes, the greater your chances of getting a hire and a happy driver.
Once the Driver Management (DM) notification goes out, our admin team will review the application to ensure:
- The job is still open
- The driver lives within the hiring area
- The driver has the required verifiable experience
- The driver does not have any disqualifying issues
- The application is complete and correct
- You have submitted any and all additional required information for a complete application
A redacted copy of the driver’s intelliapp will be attached to their HubSpot profile shortly after their submission to Driver Management. Once the application has been submitted to the carrier and is officially being processed, you will find a Deal attached to the driver’s HubSpot profile with details about the application including the job applied for, current stage of progress, and the commission amount.
You can check the current status of a driver’s application along with any carrier updates using the Application Status Lookup on your Recruiter Dashboard.
You can also get the latest status by visiting the driver’s Deal in HubSpot, which is created once your driver’s application has been reviewed and approved by the carriers. We’ll also send you an email and chat message anytime anything changes to make sure you always have the latest information on your driver’s app.
STEP 5: DRIVER FOLLOW-UP
FOLLOWING UP IS EVERYTHING!
Once an application is submitted it’s important that you stay in touch with your driver every day until they get to orientation; preferably by calling them. This is to make sure that they’re still engaged, excited, and planning on showing up to orientation and taking the job. Texting is a less effective alternative. You should set the expectation at the end of the application that you will be calling them daily until orientation; with the possible exception of weekends and holidays. Tell them you’re calling to make sure they haven’t won the lottery or been abducted by aliens, and to verify that they’re staying in contact with the carrier.
Anytime we receive an update on your driver’s application from the carriers, we will update their EngageBay profile, Driver Management, and send a notification to your IMCPDS email and chat. However, most of the time it will actually be you getting the updates from your driver, because not all carriers send out regular driver updates, and chances are that the carrier has spoken to your driver since the last time you did. So it will be the driver telling you about their most recent interaction with the carrier and where they’re at in the process.
We TELL the drivers that we’ll be calling them every day to GIVE them updates on their applications, but really we’re calling them to GET information and to make sure they stay sold on the job. Additionally, we’re wanting to monitor the application’s process to ensure that our driver is being handled properly by the carrier, and that their application is being processed in a timely manner. If there happens to be a hold-up somewhere along the way, then we can reach out to the carrier on your behalf to check on your driver’s application status.
STEP 6: GETTING PAID!
Commissions are distributed on Fridays of the WEEK FOLLOWING the driver’s dispatch date. Most orientation classes end on Wednesdays and Fridays, with the drivers’ dispatch days being on Thursdays and Mondays.
When you earn your first commission we will send you a notification and reach out to you so we can get your distribution information. We currently offer ACH, wire transfer, check, PayPal or Cash App. Subsequent commissions will be automatically distributed. IMC MUST be able to verify a driver’s hired status before any payout can be made.