OPEN IN CHROME AND BEGIN PRE-SCREENING
PROCEED TO APPLICATION FOR CR ENGLAND: REGIONAL WEEKLY
CODE: RCERBW
AVG PAY $1,110 – $1,530/wk (TOP 10% ) & BENEFITS
HOME TWICE A MONTH FOR 34 HR RESET
DRY VAN AND/OR REEFER FREIGHT
60% D&H, 100% NO-TOUCH FREIGHT
QUALIFICATIONS:
MINIMUM 3 MONTHS VERIFIABLE OTR EXPERIENCE WITHIN THE LAST 12 MONTHS.
MUST BE AT LEAST 21 YEARS OF AGE AND HAVE HELD A US DRIVER’S LICENSE FOR THE LAST 12 CONSECUTIVE MONTHS
HIRING AREAS
100 MILES OF DENVER, CO
100 MILES OF ST. LOUIS, MO
100 MILES OF AMARILLO, TX
LIVE CALL SCRIPTS
IS YOUR DRIVER POTENTIALLY QUALIFIED FOR THIS JOB?
– Do they live within the hiring area?
YES, THE DRIVER IS POTENTIALLY QUALIFIED
LIVE CALL SCRIPT FOR POTENTIALLY QUALIFIED DRIVERS
“Hello, can I speak with _____? Hi this is __________ with IMC Professional Driver Services. How are you doing today? I’m calling about an application you had submitted recently on indeed for a Regional Class A CDL Truck Driver – Home Twice Monthly route.”
“Just to give you a little background about IMC, we work with more than 55 carriers nationwide and so we’re always looking for good drivers. Our state of the art system tracks hundreds of jobs in real-time, so we always have a bird’s eye view on the industry and what opportunities are available.”
“The job we’re talking about today is a regional route delivering dry van or reefer freight throughout the lower 48 states. 60% D&H, 100% no touch freight. You’ll be home twice a month for a 34 hour reset. Average weekly pay for this route is $1,110 with the top 10% of drivers getting up to $1,530.”
“Does that sound like something you’d be interested in?”
COMMON OBJECTIONS
THE PAY RATE IS TOO LOW
HOME DAILY ACCOUNTS
“I understand what you’re saying, but you have to realize that with these local accounts the fact that you’re home in your own bed everyday is basically part of the compensation. Most drivers are willing to take a bit less pay in exchange for that benefit. And most home daily jobs also require you to start with a night driving shift because the more desirable day shifts go to the drivers with seniority; typically those with years and years on that account.
REGIONAL & OTR ACCOUNTS
“I understand what you’re saying, but I’ll bet they didn’t guarantee you a certain amount of miles or pay per week. You need to understand that I talk to drivers every single day who took a job because the pay rate sounded really good, but now they’ve been sitting at the house for two weeks with a shiny brand new truck in the yard just waiting to get dispatched on a load. Their bills aren’t getting paid and so they call me back to ask if the job we talked about is still available. Sadly in most cases the answer ends up being no.
“The important difference here is freight volume. The carrier I’m trying to set you up with is a strong national carrier with excellent, reliable freight volume who is going to be able to make sure you’re getting your mileage in ever week. (and if applicable) this job has a guaranteed weekly pay of $________, so you’re going to be making money whether that truck moves an inch or not.
I DON’T WANT TO DRIVE AT NIGHT
“Most of the jobs we have require night driving at least to start. The more desirable day routes typically go to the drivers that have been on the job the longest; and that’s especially true for the local home daily jobs. Also, if you’re going to hold out for a day-time driving job, then there’s probably going to be a little less pay that what you’d be getting driving the night routes. Simply because, just like with home daily jobs, since they’re more popular routes they can get away with paying a little less on those accounts.
I DON’T LIKE THAT CARRIER
ME OR SOMEONE ELSE HAS HAD A BAD EXPERIENCE WITH THAT CARRIER
“Let me ask you this: As long as the paychecks clear when you go to cash them, what difference does it really make whose logo is painted on the side of the truck? I mean I understand if you or someone you know had a bad experience once, or maybe you’ve heard rumors about someone who did. But just like any other national company, there are good employees and there are bad ones. It doesn’t necessarily reflect on the entire company and all their employees.
“The other side of that coin is that if it’s someone else that had a bad experience, then you’ve got to realize that you and I weren’t there. We don’t really know the actual circumstances around any situation because there are always two sides to every story, and you’re making important, life-changing calculations for your own life and career based on the single side of someone else’s story. And for every bad experience you’ve heard about, I can name ten drivers who love that carrier and brag about them all the time. If you have a bad experience with a Walmart employee we don’t generally boycott Walmart for the rest of our lives. And likewise, a lousy dispatcher from Houston or wherever isn’t going to be in (DRIVER’S AREA). In fact, they probably won’t be tolerated at that carrier for long at all if they’re making their drivers quit, or asking them to do something illegal…
THAT CARRIER HAS A BAD REPUTATION
“There are certain carriers who are willing to give first time drivers a seat, and problem drivers a second chance. And fortunately that’s the case, otherwise there would be no place for new drivers to cut their teeth and gain the experience they need to progress in their career. And there aren’t very many drivers out there who have a perfectly clean driving record with no dings whatsoever for as long as they’ve been in a truck.
“At the end of the day what I’m proposing is just a temporary job; not a marriage. This is a strong and reputable carrier with really nice late model trucks and they boast a pretty high retention rate. They keep their drivers out on the road earning with good, steady freight volume, and this job will provide you with an immediate opportunity to earn good money while adding more experience to your resume so that we can get you an even better job a few months down the road. Some of their drivers may not be the best there ever was, but they’re earning paychecks that clear the bank every week. In your time there you can prove the stereotype wrong. Go out there and be the best driver on the road.
TOO MUCH HOME TIME
“Most of our carriers are more than happy to let you stay out longer and take less home time if you’d rather keep your wheels turnin’ and earnin’. I’ll double check with the carrier to make sure that’s the case with this particular account, and I’ll also put you in direct contact with one of their reps so that you can ask them any other questions that you might think of.
“In the meantime, let me go ahead and get a good application on file for you. These seats are extremely competitive, and our best shot at securing a seat for you is to go ahead and get your application submitted as soon as possible, because this particular account is really popular and tends to close quickly, so it’s important that we go ahead and get your hat in the ring as quickly as possible, while we still can. Once I have a completed application on file you’ll never have to do another application with us again. With each subsequent job you take through us we just update your info and send it on to the carriers for you, allowing for a much quicker, easier, and streamlined application process for you.
I HAVE TO TALK TO MY SPOUSE…
“Hey I can totally understand and appreciate that. We want everyone to be on the same page and excited about this opportunity. But I’ll tell you what, instead of you having to try and memorize and repeat all the important information about this job, how about we get on the phone with him/her on a 3-way call, so that way I can give both of you all the information at the same time? That way I can answer any questions he/she may have as well. Can we do that right now?
IF NOT NOW, SET UP A TIME WHEN YOU CAN CALL THE DRIVER BACK TO INITIATE A 3-WAY CALL.
YES IT DOES!
“OK, so first of all, let me ask you this..”
-What is it you’re currently doing, and what’s got you looking for a change today?
– Are you at least 21 years old?
– Do you have at least 3 months verifiable Class A CDL Tractor Trailer experience within the last 12 months?
IF YES, DO THE PRE-SCREENING, THEN
IF THE CANDIDATE IS BOTH QUALIFIED AND INTERESTED
“OK, so far everything looks good. Let me go ahead and give you all the details about the job and the carrier from top to bottom, and at the end if you have any questions I’ll be happy to track down any additional information for you that I don’t already have.”
DO A COMPLETE PRESENTATION STARTING WITH JOB DETAILS
AFTERWARD, MOVE ON TO THE CLOSE
THE CLOSE
“Did you have any other questions about the job or the carrier that I didn’t cover?”
(If you don’t have the answer or can’t find it, assure the driver that they will be contacted by a carrier rep and can ask more detailed questions within the next 24-48 hours)
THE ‘COME TO JESUS’ MEETING
“It looks like we may have a good match here and I’m confident that I can get you this seat. But before I submit your application with my name on it I need to make sure this is the job you want. If there are any other opportunities you’re interested in or waiting to see about, then I’d encourage you to go ahead and see about those jobs and then get back with me once you’re ready to commit to this opportunity.”
“When I submit an application to one of my carriers, I’m giving them the assurance that I have a qualified driver who wants the job and is committed to taking the seat if they get the offer. If that isn’t you then that’s fine, it’s not going to hurt my feelings, but I have to protect my reputation with our carriers”.
“If you’re ready to get orientation scheduled then I can go ahead and get your application submitted right now. And when this carrier sees our apps come in, they tend to put those up at the top of the stack because they know we bring them a lot of really good, highly qualified drivers.”
“Would you like to go ahead and get your application in process today?”
YES I WOULD!
PROCEED TO THE APPLICATION FOR
[CUSTOM 4: CR ENGLAND: REGIONAL BI-WEEKLY]
IF THE DRIVER ASKS, “CAN I DO THE APPLICATION MYSELF?”
PROCEED TO SPECIAL INSTRUCTIONS FOR
[CUSTOM 5: DRIVER SUBMITTED APPLICATIONS]
IF NOT QUALIFIED/INTERESTED:
I DO HAVE OTHER OPTIONS
“Well, unfortunately it sounds like this position may not be the best fit for you, but I do have another job in mind that I think may be perfect if you’d like to hear about that.”
I DON’T HAVE ANYTHING/I’LL GET BACK WITH YOU
“Unfortunately, it sounds like this position may not be the best fit for you, but like I said, we work with more than 50 carriers, so let me get some additional information from you so we can get you into our system and then I’ll give you a call as soon as I find a better fit for you.
“The job you applied for was a regional position, home twice a month. Is that what you’re looking for, or how much home time are you needing to get?
“Are you willing to do some unloading for higher pay or do you prefer more of a Drop & Hook situation? And what kind of pay range do you need for a job to make sense for you?”
(Remind your driver that the home daily and no touch jobs are not going to pay as well as the home weekly, EOW and driver unload jobs do). Take notes on the driver’s responses and preferences.
“I’m going to send you our intelli-app link. Once you fill that out and submit it we’ll be able to see what we have that you may be interested in and qualified for. At that point I can just give you a call back and if you love the job we’ll have most of what we need to get an application submitted for you right away.
“Be sure to save my number so that you’ll know it’s me because if I call you back then it means I’ve found something that I think you’ll love!
NO THANKS…
“That’s the job you had applied for. What is it you’re actually wanting? (listen to the response)
ONCE YOU HAVE ENOUGH INFORMATION, GO TO GOOGLE EARTH TO LOOK FOR JOBS IN THE APPLICANT’S AREA THAT MEET THEIR PREFERENCES. IF YOU NEED MORE INFORMATION, CONTINUE WITH THE FOLLOWING PROBING QUESTIONS:
“What’s your preference on home time? Are you willing to do some unloading or do you prefer more of a Drop & Hook situation? And what kind of pay are you looking for?”
(Keep in mind, and remind your driver that the home daily, no touch jobs are not going to pay as well as the home weekly, EOW and driver unload jobs) Take notes on the driver’s responses and preferences.
I DO HAVE SOME OTHER OPTIONS
GO TO THE JOB PAGE FOR THE RECOMMENDED JOB
I DON’T HAVE ANYTHING/I’LL GET BACK TO YOU
VOICEMAIL SCRIPT
“Hi, [Driver] this is _____ with IMC Professional Driver Services. I’m trying to reach you regarding an application you had submitted recently on indeed for a Regional Class A CDL Truck Driver – Home Twice Monthly route. Please give me a call back as soon as you can at (417) 294-6664, extension 70_. Thank you and have a great day!”
NO, THIS DRIVER PROBABLY DOESN’T QUALIFY FOR THIS JOB
LIVE CALL SCRIPT FOR A LIKELY UNQUALIFIED DRIVER
“Hello, can I speak with __________? Hi , this is _________ with IMC Professional Driver Services. How you doing today? I’m calling about an application you had submitted recently on indeed for a Regional Class A CDL Truck Driver – Home Twice Monthly Route.”
THE INFORMATION WAS WRONG, THE DRIVER MAY BE QUALIFIED
THE INFORMATION IS CORRECT, AND THE DRIVER IS DQ
VOICEMAIL SCRIPT
“Hi, [Driver] this is ________ with IMC Professional Driver Services. I’m trying to reach you regarding an application you had submitted recently on indeed for a Regional Class A CDL Truck Driver – Home Twice Monthly route. Please give me a call back as soon as you can at (417) 294-6664, extension 70_. Thank you and have a great day!”
JOB DETAILS
This is a regional route delivering dry van or reefer freight throughout the lower 48 states. It’ll be 60% D&H, 98% no touch freight. You’ll be home twice a month for a 48 hour reset. Compensation is based on mileage and safety bonus incentives. Your mileage rate will depend on verifiable experience and range from $0.45-$0.55 cpm. Average weekly pay for this route is $1,110 with the top 10% of drivers getting up to $1,530.
NEXT, GO OVER THE BENEFITS PACKAGE
QUALIFICATIONS
The following table is general carrier info. Pay attention to the qualifications listed in red at the top of the job info page for that job’s specific qualifications/requirements
Minimum Age | At least 21 years of age Applicants under the age of 23 cannot have more than 1 moving violation within the past 12 months and no more than 2 moving violations in the past 3 year |
Minimum Experience (tractor Trailer/OTR) |
EXPERIENCED Must have 3 months’ experience driving a tractor-trailer in the last 12 months or as much time on the road for any period than off the road in the last 10 years. 1 year in the last 2 1.5 years in the last 3 2 years in the last 4 2.5 years in the last 5 3 years in the last 6 3.5 years in the last 7 4 years in the last 8 4.5 years in the last 9 5 years in the last 10 Please Note All experience must be verifiable T/T experience with at least a 40 foot trailer Local experience will count, as long as it was in a tractor trailer, longer than 40 feet T/T experience with a 26,001 lb trailer will count Training time will not count They can only verify the job if the Driver drove TT the whole time * See Qualifications Breakdown for more information. * Drivers in MN must have 6 months experience to hire. |
Moving Violations (max in 3 year period) | No more than 2 moving violations in the last year or 3 in the last 3 years. Applicants under 23 years old can’t have more than 1 moving violation in the last year or 2 in the past 3 years. None In the Past 3 Years; No Inattentive Driving Violations No Negligent Driving Violations No Careless/Negligent Driving Violations None In the Past 5 Years No Reckless Driving Violations No Reckless Driving Violations Reduced To Reckless No Leaving the Scene Of An Accident * See Qualifications Breakdown for more information. |
Policy on License suspensions | They will look at Administrative Suspensions such as child support, failure to pay, failure to appear, etc. No moving violation suspensions in the past 12 months |
Accidents |
No major preventable accidents in a CMV in the the past 5 years: Any accident with transported injuries Rollover Personal vehicle or company vehicle count. No more than 3 preventable accidents in a CMV in the past 3 years Accidents that are listed on the MVR, PSP & Background check need to be reviewed and verified that the accident was not at fault, there were no injuries or it was not a rollover * See Qualifications Breakdown for more information. |
Incidents (max in 3 year period) | Incidents count the same as accidents, follow the above criteria |
Ticket / Accident / Incident Combo | No more than 3 in the past 3 years |
Maximum Major Moving Violation (in the last 3 years) | See Moving Violations – Quick Reference Cheat Sheet on the Qualifications Breakdown https://docs.google.com/spreadsheets/d/1DjQxrzSV9Bz-2rkU-8Qh6cGj_E3bK3oI/edit#gid=2019904055 |
Major Moving Violations- that are automatic DQ’s |
See Moving Violations – Quick Reference Cheat Sheet on the Qualifications Breakdown https://docs.google.com/spreadsheets/d/1DjQxrzSV9Bz-2rkU-8Qh6cGj_E3bK3oI/edit#gid=2019904055 |
Max. Number of Jobs- in the last 3 years |
No more than 2 Driving jobs in the past year for Drivers with 6 months experience * All others will be reviewed |
Policy Against Unemployment- even if it is accounted for |
Upon Review |
Terminated Applicants |
Drivers termed from their last 2 Driving jobs (Class A or B) will not qualify Drivers termed for theft must have worked at a major carrier for 5 years with stable history Drivers that were termed for safety must have 6 months verifiable commercial driving experience with no additional incidents Any safety terminations for accidents will go through an individual assessment to ensure that the accident/incident meets criteria. Will be assessed for rollover, at fault with transported injuries and fatality |
Felony Convictions – How old must they be? Based off the conviction date? What are the “silver bullets”? |
Class A Felonies Must be 10 years old from the date of arrest/conviction and be reviewed Class B & C Felonies Must be outside 7 years from the conviction date * All other charges will be reviewed * Must be out of prison for at least 5 years * See Qualifications Breakdown for more information. |
Misdemeanors- How old must they be? Automatic DQ’s? |
Must be outside of 4 years from the arrest/conviction date * If applicant is on unsupervised probation we must have a letter from their probation officer stating they can travel outside their state * All other charges will be reviewed * Must be out of prison for at least 4 years * See Qualifications Breakdown for more information. |
DUI/DWI- What is the max number and what time frames do they need to fall outside of? |
No DUI’s in a Commercial vehicle ever No more than 2 DUI’s in a lifetime No DUI’s within the past 5 years If 2 DUI’s or open containers, the first one must be outside of 10 years No Open Container for passengers in the past 3 years If the driver has more than one DUI then the most recent one has to be outside of 10 years * See Qualifications Breakdown for more information. |
Is Haz-Mat Required? Is there a grace period for driver to obtain it? |
If required the Driver needs it at the time of the application |
DOT Physical Requirements | Driver MUST have a current DOT Physical They require 75 days left on the med card from show date |
Drug Screening | Both Urine & Hair |
Other Automatic DQ’s. | Any major preventable accident with a fatality is a DQ Any illegal use of a controlled substance within the past 91 days is a DQ A failed drug or alcohol screen or a refusal in a lifetime is a DQ * See Qualifications Breakdown for more information. |
BENEFITS
“Benefits include medical, dental, vision and life insurance as well as paid vacation, orientation and training. They also have an excellent 401K retirement program to make sure every mile you drive is building toward a future where you can eventually get off the road and live comfortably. Your insurance coverage starts first of the month following 60 days of employment.”
NEXT, GO OVER EQUIPMENT INFO
EQUIPMENT INFO
“Freightliner Cascadias and Western Stars. Automatics. Average age is 18 months. New Cascadia’s are equipped with 72” raised roof sleeper and Pack Smart HVAC system. Pack Smart optimizes for overnight stays in warm or cool climates. It offers up to 10 hours of cooling and 34 hours of heating. Trucks are also equipped with Best Pass Transponder, which allows our load to go through approved trolls without stopping. Top speed is 62mph. There are APU’s on most. Inverters may be installed by CR England if purchased at CR England. Pets and riders are NOT allowed.”
NEXT, GO OVER CARRIER INFO
CARRIER INFO
“The carrier for this account is C.R. England, the most reliable refrigerated carrier in the nation. They are dedicated to providing a comprehensive range of transportation solutions to meet the requirements of a rapidly evolving customer base. As a family-owned, customer and employee focused corporation since 1920, they are driven to maintain their leadership role through time-tested services, technology, and processes. Their entrepreneurial culture and values enable them to expand reliable services while keeping their commitments to public safety, social responsibility and financial stability.”
NEXT, GO OVER ORIENTATION INFO
C.R. England Offers
- Great Training
- Competitive Pay
- Top of-the-line Equipment (You’ve seen our trucks and trailers)
- Strong Driver Support Program
- Graduated Pay Scale — experienced drivers earn higher base pay, so start now!
- Mileage, Safety, and Fuel Saving Bonus Programs
- Awards for Safe Driving
- Liberal Family Rider Policy
- Health and Life Insurance
- Vacation Pay
- Retirement Plan 401k with Company Participation
- Hometime – C.R. England is a family-oriented business and values both our employees and their families.
The following table is company average info. Be sure to pay attention to account specific info for each individual job.
Sign-On Bonus | Not at this time |
Driver Types | Solo Team |
Types of Runs | OTR Team Dedicated Regional |
Type of Freight | Refrigerated Dry Van |
Type of Equipment | Mainly Freightliner Cascadias |
Transmission Type | Mostly Automatics |
Average age of tractor | 18 Months |
Is truck permanently assigned to the driver? | Yes |
Truck Speed | 62 MPH |
Is truck equipped with Invertors / APU’s? | APU’s on most Inverters may be installed by CR England if purchased at CR England |
% of Drop and Hook | 60% |
% of No Touch | 98% |
Pay Scale (Solo) | Solo Pay: $0.25-$0.49 cpm depending on experience |
Pay Scale (Team) | Team Pay: $.30-$0.56 cpm depending on experience |
How are drivers paid? | Direct Deposit Comdata |
Primary Running Areas | All 48 states |
Average Miles per wk. |
Solos: 2500-3000miles/week Teams: 4500-6000 miles/week |
Average Length of Haul | 890 miles |
Home Time / Days Out | 3-4 weeks out w/ 1 day home for every 7 days out |
Driver Vacation Info | 1 week after their first year |
How is Driver Vacation Calculated? | Average throughout the year |
Toll Cards Provided (Which toll cards?) | Yes |
Pet Policy | No pets on company trucks |
Rider Policy | Depends on the account If approved by driver manager Available after 30 days |
Is there 24 hour dispatch? | Yes |
Qualcomm Provided | Yes |
ORIENTATION INFO (CREORT)
“Orientation starts on Mondays and lasts 4-5 days. Remote orientation is available for most lanes, where you do the orientation at home, and then go to the account for your road evaluation.
“Minimum wage is paid for the actual orientation, which is about 4-5 hours; not for the whole time you’re waiting to be hired. The orientation coordinator will let you know when you’re scheduled, as there are other options if you miss a class.
“A bus ticket to orientation will be provided, or reimbursement for other travel up to $100 with receipts. Dorm style rooms are provided, but you’ll be responsible for your own meals.
“All drivers go out with a mentor for 3-5 days on most lanes, and the mentor can then drop them off where they can get a truck.”
WEEKEND EMERGENCY INFORMATION
STEP 1:
CONFIRM THE DRIVER HAS RECEIVED THEIR ORIENTATION INFORMATION BY 5:00 p.m. FRIDAYS!
MAKE SURE THE DRIVER CHECKS THE SPAM FOLDER IN THEIR EMAIL!
STEP 2:
IN THE EVENT OF AN EMERGENCY OVER THE WEEKEND, PLEASE HAVE THE DRIVER CALL THE MAIN RECRUITING LINE AT 800-421-9004 x 93111
MAKE SURE THE DRIVER LEAVES A MESSAGE AND THEIR CONTACT INFO!
USE CODE ‘CREORT’ IN MAPPING FOR ORIENTATION LOCATIONS
UPON COMPLETION OF THE PRESENTATION, RETURN TO THE CLOSE