US XPRESS: OTR

CODE: OUSXOA

AVG PAY $990-$1,408/wk* & BENEFITS
$1,000 SOB!* (Paid $500 first load, $500 at 30 days)
OUT 10-14 DAYS WITH 2 FULL DAYS HOME**
100%NO-TOUCH FREIGHT
50%-60% D&H 40%-50%LIVE LOAD/UNLOAD

HIRING AREAS
ALLENTOWN (SCRIPT 1) JACKSONVILLE (SCRIPT 3)
CHICAGO (SCRIPT 1) MEMPHIS (SCRIPT 2)
DALLAS (SCRIPT 2) SHIPPENSBURG (SCRIPT 1)
DUNCAN (SCRIPT 2) SPRINGFIELD (SCRIPT 1)
ELLENWOOD (SCRIPT 2) TUNNEL HILL (SCRIPT 2)
INDIANAPOLIS (SCRIPT 1)
LIVE CALL SCRIPTS

LIVE CALL SCRIPTS (HIRING AREAS 1)

IS YOUR DRIVER POTENTIALLY QUALIFIED FOR THIS JOB?
– Do they live within the hiring area?

YES, THE DRIVER IS POTENTIALLY QUALIFIED
LIVE CALL SCRIPT FOR POTENTIALLY QUALIFIED DRIVERS

“Hello, can I speak with _____? Hi this is __________ with ________. How are you doing today? I’m calling about an application you had submitted recently on indeed for a Class A CDL Truck Driver – OTR route.”

“The job we’re talking about today is an OTR route delivering dry van freight within all 48 states with the majority of the freight going East of I-35. You’ll be out for 10-14 days and home for 2 full days making an average of $1,078-$1,408 per week.”

“Does that sound like something you’d be interested in?”

COMMON OBJECTIONS
THE PAY RATE IS TOO LOW
HOME DAILY ACCOUNTS
REGIONAL & OTR ACCOUNTS
I DON’T WANT TO DRIVE AT NIGHT
I DON’T LIKE THAT CARRIER
ME OR SOMEONE ELSE HAS HAD A BAD EXPERIENCE WITH THAT CARRIER
THAT CARRIER HAS A BAD REPUTATION
TOO MUCH HOME TIME
I HAVE TO TALK TO MY SPOUSE…
YES IT DOES!

“Ok, so tell me what it is that you’re currently doing, and what’s got you looking for a change today?

“Alright, let me go ahead and gather some more information so I can make sure this opportunity will be a good fit.”

– For this job the driver must be 21+ years of age and have at least 3+ months verifiable Class A CDL Tractor Trailer experience within the last 3 years? (The 3 months experience must be with no more than two carriers, and driver can have no preventable CMV accidents during the 3 months)
For drivers with less than 6 months of experience, the driver can have no preventable CMV roadway accidents.

IF THE CANDIDATE IS BOTH QUALIFIED AND INTERESTED

“OK, so far everything looks good. Let me go ahead and give you all the details about the job and the carrier from top to bottom, and at the end if you have any questions I’ll be happy to track down any additional information for you that I don’t already have.”

DO A COMPLETE PRESENTATION STARTING WITH JOB DETAILS
AFTERWARD, MOVE ON TO THE CLOSE

THE CLOSE

“Did you have any other questions about the job or the carrier that I didn’t cover?”

(If you don’t have the answer or can’t find it, assure the driver that they will be contacted by a carrier rep and can ask more detailed questions within the next 24-48 hours)

THE ‘COME TO JESUS’ MEETING

“It looks like we may have a good match here and I’m confident that I can get you this seat. But before I submit your application with my name on it I need to make sure this is the job you want. If there are any other opportunities you’re interested in or waiting to see about, then I’d encourage you to go ahead and see about those jobs and then get back with me once you’re ready to commit to this opportunity.”

“When I submit an application to one of my carriers, I’m giving them the assurance that I have a qualified driver who wants the job and is committed to taking the seat if they get the offer. If that isn’t you then that’s fine, it’s not going to hurt my feelings, but I have to protect my reputation with our carriers”.

“If you’re ready to get orientation scheduled then I can go ahead and get your application submitted right now. And when this carrier sees our apps come in, they tend to put those up at the top of the stack because they know we bring them a lot of really good, highly qualified drivers.”

“Would you like to go ahead and get your application in process today?”

YES I WOULD!

PROCEED TO THE APPLICATION FOR
[CUSTOM 4:
US XPRESS: OTR]

IF THE DRIVER ASKS, “CAN I DO THE APPLICATION MYSELF?”

PROCEED TO SPECIAL INSTRUCTIONS FOR
[LINK TO DRIVER SUBMITTED APPLICATIONS]

IF NOT QUALIFIED/INTERESTED:
I DO HAVE OTHER OPTIONS

“Well, unfortunately it sounds like this position may not be the best fit for you, but I do have another job in mind that I think may be perfect if you’d like to hear about that.” 

I DON’T HAVE ANYTHING/I’LL GET BACK WITH YOU

“Unfortunately, it sounds like this position may not be the best fit for you, but like I said, we work with more than 50 carriers, so let me take a look at some of the other opportunities I have and then I’ll give you a call back as soon as I find something that’s going to be a better fit for you. Be sure to save my number so that when I call back you’ll know it’s me.”

“What about the job didn’t interest you? How much home time are you needing to get? 

“Are you willing to do some unloading for higher pay or do you prefer more of a Drop & Hook situation? And what kind of pay range do you need for a job to make sense for you?”

(Remind your driver that the home daily and no touch jobs are not going to pay as well as the home weekly, EOW and driver unload jobs do). Take notes on the driver’s responses and preferences.

“I’m going to send you our intelli-app link. Once you fill that out and submit it we’ll be able to see what we have that you may be interested in and qualified for. At that point I can just give you a call back and if you love the job we’ll have most of what we need to get an application submitted for you right away.

“Be sure to save my number so that you’ll know it’s me because if I call you back then it means I’ve found something that I think you’ll love!

NO THANKS…

“That’s the job you had applied for. What is it you’re actually wanting? (listen to the response)

ONCE YOU HAVE ENOUGH INFORMATION, GO TO GOOGLE EARTH TO LOOK FOR JOBS IN THE APPLICANT’S AREA THAT MEET THEIR PREFERENCES. IF YOU NEED MORE INFORMATION, CONTINUE WITH THE FOLLOWING PROBING QUESTIONS:

“What’s your preference on home time? Are you willing to do some unloading or do you prefer more of a Drop & Hook situation? And what kind of pay are  you looking for?”

(Keep in mind, and remind your driver that the home daily, no touch jobs are not going to pay as well as the home weekly, EOW and driver unload jobs) Take notes on the driver’s responses and preferences.

I DO HAVE SOME OTHER OPTIONS

GO TO THE JOB PAGE FOR THE RECOMMENDED JOB

I DON’T HAVE ANYTHING/I’LL GET BACK TO YOU

“Let me go ahead and ask you just a few more questions to finish up our intake sheet and then I’ll get you off the phone. I think I may have some other jobs in your area that might be a better fit for you.

DO THE PRE-SCREENING

“Okay [DRIVER], I’m going to send you our intelli-app link. Once we have you in our system we’ll be able to see all the jobs that you’re qualified for and then I can just give you a call back as soon as I find something and if you love the job, then we’ll already have most of what we need to get an application submitted for you right away.

SEND THE INTELLI-APP LINK TO YOUR DRIVER:

INTELLIAPP LINK HERE

VOICEMAIL SCRIPT

“Hi, [Driver] this is _____ with _____. I’m trying to reach you regarding an application you had submitted recently on indeed for a Class A CDL Truck Driver – OTR route. Please give me a call back as soon as you can at _____. Thank you and have a great day!”

NO, THIS DRIVER PROBABLY DOESN’T QUALIFY FOR THIS JOB
LIVE CALL SCRIPT FOR A LIKELY UNQUALIFIED DRIVER

“Hello, can I speak with __________? Hi , this is _________ with _________. How you doing today? I’m calling about an application you had submitted recently on indeed for a Class A CDL Truck Driver – OTR route..”

“I’ve been looking over your information and it looks like…

GO OVER POTENTIALLY DISQUALIFYING INFORMATION WITH THE DRIVER AND VERIFY ACCURACY TO OFFICIALLY DQ THEM.

THE INFORMATION WAS WRONG, THE DRIVER MAY BE QUALIFIED
THE INFORMATION IS CORRECT, AND THE DRIVER IS DQ

“Unfortunately, due to those factors I’m not going to be able to get you this seat today. But like I said before, we do work with lots of different carriers with lots of different qualifications and driver needs.

“I’m going to send you our intelli-app link. Once we have you in our system we’ll be able to see all the jobs that you’re qualified for and then I can just give you a call back as soon as I find something. Then if you love the job we’ll already have most of what we need to get an application submitted for you right away. So be sure to save my number so you’ll know it’s me calling you back!

SEND THE INTELLI-APP LINK TO YOUR DRIVER:

INTELLIAPP LINK HERE

VOICEMAIL SCRIPT

“Hi, [Driver] this is ________ with _______. I’m trying to reach you regarding an application you had submitted recently on indeed for a Class A CDL Truck Driver – OTR route. Please give me a call back as soon as you can at _______. Thank you and have a great day!”

LIVE CALL SCRIPTS (HIRING AREAS 2)

IS YOUR DRIVER POTENTIALLY QUALIFIED FOR THIS JOB?
– Do they live within the hiring area?

YES, THE DRIVER IS POTENTIALLY QUALIFIED
LIVE CALL SCRIPT FOR POTENTIALLY QUALIFIED DRIVERS

“Hello, can I speak with _____? Hi this is __________ with ________. How are you doing today? I’m calling about an application you had submitted recently on indeed for a Class A CDL Truck Driver – OTR route.”

“The job we’re talking about today is an OTR route delivering dry van freight within all 48 states with the majority of the freight going East of I-35. You’ll be out for 12 days and home for 2 full days every other weekend making an average of $1,078-$1,320 per week.”

“Does that sound like something you’d be interested in?”

COMMON OBJECTIONS
THE PAY RATE IS TOO LOW
HOME DAILY ACCOUNTS
REGIONAL & OTR ACCOUNTS
I DON’T WANT TO DRIVE AT NIGHT
I DON’T LIKE THAT CARRIER
ME OR SOMEONE ELSE HAS HAD A BAD EXPERIENCE WITH THAT CARRIER
THAT CARRIER HAS A BAD REPUTATION
TOO MUCH HOME TIME
I HAVE TO TALK TO MY SPOUSE…
YES IT DOES!

“Ok, so tell me what it is that you’re currently doing, and what’s got you looking for a change today?

“Alright, let me go ahead and gather some more information so I can make sure this opportunity will be a good fit.”

– For this job the driver must be 21+ years of age and have at least 3+ months verifiable Class A CDL Tractor Trailer experience within the last 3 years? (The 3 months experience must be with no more than two carriers, and driver can have no preventable CMV accidents during the 3 months)
For drivers with less than 6 months of experience, the driver can have no preventable CMV roadway accidents.

IF THE CANDIDATE IS BOTH QUALIFIED AND INTERESTED

“OK, so far everything looks good. Let me go ahead and give you all the details about the job and the carrier from top to bottom, and at the end if you have any questions I’ll be happy to track down any additional information for you that I don’t already have.”

DO A COMPLETE PRESENTATION STARTING WITH JOB DETAILS
AFTERWARD, MOVE ON TO THE CLOSE

THE CLOSE

“Did you have any other questions about the job or the carrier that I didn’t cover?”

(If you don’t have the answer or can’t find it, assure the driver that they will be contacted by a carrier rep and can ask more detailed questions within the next 24-48 hours)

THE ‘COME TO JESUS’ MEETING

“It looks like we may have a good match here and I’m confident that I can get you this seat. But before I submit your application with my name on it I need to make sure this is the job you want. If there are any other opportunities you’re interested in or waiting to see about, then I’d encourage you to go ahead and see about those jobs and then get back with me once you’re ready to commit to this opportunity.”

“When I submit an application to one of my carriers, I’m giving them the assurance that I have a qualified driver who wants the job and is committed to taking the seat if they get the offer. If that isn’t you then that’s fine, it’s not going to hurt my feelings, but I have to protect my reputation with our carriers”.

“If you’re ready to get orientation scheduled then I can go ahead and get your application submitted right now. And when this carrier sees our apps come in, they tend to put those up at the top of the stack because they know we bring them a lot of really good, highly qualified drivers.”

“Would you like to go ahead and get your application in process today?”

YES I WOULD!

PROCEED TO THE APPLICATION FOR
[CUSTOM 4:
US XPRESS: OTR]

IF THE DRIVER ASKS, “CAN I DO THE APPLICATION MYSELF?”

PROCEED TO SPECIAL INSTRUCTIONS FOR
[LINK TO DRIVER SUBMITTED APPLICATIONS]

IF NOT QUALIFIED/INTERESTED:
I DO HAVE OTHER OPTIONS

“Well, unfortunately it sounds like this position may not be the best fit for you, but I do have another job in mind that I think may be perfect if you’d like to hear about that.” 

I DON’T HAVE ANYTHING/I’LL GET BACK WITH YOU

“Unfortunately, it sounds like this position may not be the best fit for you, but like I said, we work with more than 50 carriers, so let me take a look at some of the other opportunities I have and then I’ll give you a call back as soon as I find something that’s going to be a better fit for you. Be sure to save my number so that when I call back you’ll know it’s me.”

“What about the job didn’t interest you? How much home time are you needing to get? 

“Are you willing to do some unloading for higher pay or do you prefer more of a Drop & Hook situation? And what kind of pay range do you need for a job to make sense for you?”

(Remind your driver that the home daily and no touch jobs are not going to pay as well as the home weekly, EOW and driver unload jobs do). Take notes on the driver’s responses and preferences.

“I’m going to send you our intelli-app link. Once you fill that out and submit it we’ll be able to see what we have that you may be interested in and qualified for. At that point I can just give you a call back and if you love the job we’ll have most of what we need to get an application submitted for you right away.

“Be sure to save my number so that you’ll know it’s me because if I call you back then it means I’ve found something that I think you’ll love!

NO THANKS…

“That’s the job you had applied for. What is it you’re actually wanting? (listen to the response)

ONCE YOU HAVE ENOUGH INFORMATION, GO TO GOOGLE EARTH TO LOOK FOR JOBS IN THE APPLICANT’S AREA THAT MEET THEIR PREFERENCES. IF YOU NEED MORE INFORMATION, CONTINUE WITH THE FOLLOWING PROBING QUESTIONS:

“What’s your preference on home time? Are you willing to do some unloading or do you prefer more of a Drop & Hook situation? And what kind of pay are  you looking for?”

(Keep in mind, and remind your driver that the home daily, no touch jobs are not going to pay as well as the home weekly, EOW and driver unload jobs) Take notes on the driver’s responses and preferences.

I DO HAVE SOME OTHER OPTIONS

GO TO THE JOB PAGE FOR THE RECOMMENDED JOB

I DON’T HAVE ANYTHING/I’LL GET BACK TO YOU

“Let me go ahead and ask you just a few more questions to finish up our intake sheet and then I’ll get you off the phone. I think I may have some other jobs in your area that might be a better fit for you.

DO THE PRE-SCREENING

“Okay [DRIVER], I’m going to send you our intelli-app link. Once we have you in our system we’ll be able to see all the jobs that you’re qualified for and then I can just give you a call back as soon as I find something and if you love the job, then we’ll already have most of what we need to get an application submitted for you right away.

SEND THE INTELLI-APP LINK TO YOUR DRIVER:

INTELLIAPP LINK HERE

VOICEMAIL SCRIPT

“Hi, [Driver] this is _____ with _____. I’m trying to reach you regarding an application you had submitted recently on indeed for a Class A CDL Truck Driver – OTR route. Please give me a call back as soon as you can at _____. Thank you and have a great day!”

NO, THIS DRIVER PROBABLY DOESN’T QUALIFY FOR THIS JOB
LIVE CALL SCRIPT FOR A LIKELY UNQUALIFIED DRIVER

“Hello, can I speak with __________? Hi , this is _________ with _________. How you doing today? I’m calling about an application you had submitted recently on indeed for a Class A CDL Truck Driver – OTR route..”

“I’ve been looking over your information and it looks like…

GO OVER POTENTIALLY DISQUALIFYING INFORMATION WITH THE DRIVER AND VERIFY ACCURACY TO OFFICIALLY DQ THEM.

THE INFORMATION WAS WRONG, THE DRIVER MAY BE QUALIFIED
THE INFORMATION IS CORRECT, AND THE DRIVER IS DQ

“Unfortunately, due to those factors I’m not going to be able to get you this seat today. But like I said before, we do work with lots of different carriers with lots of different qualifications and driver needs.

“I’m going to send you our intelli-app link. Once we have you in our system we’ll be able to see all the jobs that you’re qualified for and then I can just give you a call back as soon as I find something. Then if you love the job we’ll already have most of what we need to get an application submitted for you right away. So be sure to save my number so you’ll know it’s me calling you back!

SEND THE INTELLI-APP LINK TO YOUR DRIVER:

INTELLIAPP LINK HERE

VOICEMAIL SCRIPT

“Hi, [Driver] this is ________ with _______. I’m trying to reach you regarding an application you had submitted recently on indeed for a Class A CDL Truck Driver – OTR route. Please give me a call back as soon as you can at _______. Thank you and have a great day!”

LIVE CALL SCRIPTS (HIRING AREAS 3)

IS YOUR DRIVER POTENTIALLY QUALIFIED FOR THIS JOB?
– Do they live within the hiring area?

YES, THE DRIVER IS POTENTIALLY QUALIFIED
LIVE CALL SCRIPT FOR POTENTIALLY QUALIFIED DRIVERS

“Hello, can I speak with _____? Hi this is __________ with ________. How are you doing today? I’m calling about an application you had submitted recently on indeed for a Class A CDL Truck Driver – OTR route.”

“The job we’re talking about today is an OTR route delivering dry van freight within all 48 states with the majority of the freight going East of I-35. You’ll be out for 10-14 days and home for 2 full days making an average of $990-$1,100 per week.”

“Does that sound like something you’d be interested in?”

COMMON OBJECTIONS
THE PAY RATE IS TOO LOW
HOME DAILY ACCOUNTS
REGIONAL & OTR ACCOUNTS
I DON’T WANT TO DRIVE AT NIGHT
I DON’T LIKE THAT CARRIER
ME OR SOMEONE ELSE HAS HAD A BAD EXPERIENCE WITH THAT CARRIER
THAT CARRIER HAS A BAD REPUTATION
TOO MUCH HOME TIME
I HAVE TO TALK TO MY SPOUSE…
YES IT DOES!

“Ok, so tell me what it is that you’re currently doing, and what’s got you looking for a change today?

“Alright, let me go ahead and gather some more information so I can make sure this opportunity will be a good fit.”

– For this job the driver must be 21+ years of age and have at least 3+ months verifiable Class A CDL Tractor Trailer experience within the last 3 years? (The 3 months experience must be with no more than two carriers, and driver can have no preventable CMV accidents during the 3 months)
For drivers with less than 6 months of experience, the driver can have no preventable CMV roadway accidents.

IF THE CANDIDATE IS BOTH QUALIFIED AND INTERESTED

“OK, so far everything looks good. Let me go ahead and give you all the details about the job and the carrier from top to bottom, and at the end if you have any questions I’ll be happy to track down any additional information for you that I don’t already have.”

DO A COMPLETE PRESENTATION STARTING WITH JOB DETAILS
AFTERWARD, MOVE ON TO THE CLOSE

THE CLOSE

“Did you have any other questions about the job or the carrier that I didn’t cover?”

(If you don’t have the answer or can’t find it, assure the driver that they will be contacted by a carrier rep and can ask more detailed questions within the next 24-48 hours)

THE ‘COME TO JESUS’ MEETING

“It looks like we may have a good match here and I’m confident that I can get you this seat. But before I submit your application with my name on it I need to make sure this is the job you want. If there are any other opportunities you’re interested in or waiting to see about, then I’d encourage you to go ahead and see about those jobs and then get back with me once you’re ready to commit to this opportunity.”

“When I submit an application to one of my carriers, I’m giving them the assurance that I have a qualified driver who wants the job and is committed to taking the seat if they get the offer. If that isn’t you then that’s fine, it’s not going to hurt my feelings, but I have to protect my reputation with our carriers”.

“If you’re ready to get orientation scheduled then I can go ahead and get your application submitted right now. And when this carrier sees our apps come in, they tend to put those up at the top of the stack because they know we bring them a lot of really good, highly qualified drivers.”

“Would you like to go ahead and get your application in process today?”

YES I WOULD!

PROCEED TO THE APPLICATION FOR
[CUSTOM 4:
US XPRESS: OTR]

IF THE DRIVER ASKS, “CAN I DO THE APPLICATION MYSELF?”

PROCEED TO SPECIAL INSTRUCTIONS FOR
[LINK TO DRIVER SUBMITTED APPLICATIONS]

IF NOT QUALIFIED/INTERESTED:
I DO HAVE OTHER OPTIONS

“Well, unfortunately it sounds like this position may not be the best fit for you, but I do have another job in mind that I think may be perfect if you’d like to hear about that.” 

I DON’T HAVE ANYTHING/I’LL GET BACK WITH YOU

“Unfortunately, it sounds like this position may not be the best fit for you, but like I said, we work with more than 50 carriers, so let me take a look at some of the other opportunities I have and then I’ll give you a call back as soon as I find something that’s going to be a better fit for you. Be sure to save my number so that when I call back you’ll know it’s me.”

“What about the job didn’t interest you? How much home time are you needing to get? 

“Are you willing to do some unloading for higher pay or do you prefer more of a Drop & Hook situation? And what kind of pay range do you need for a job to make sense for you?”

(Remind your driver that the home daily and no touch jobs are not going to pay as well as the home weekly, EOW and driver unload jobs do). Take notes on the driver’s responses and preferences.

“I’m going to send you our intelli-app link. Once you fill that out and submit it we’ll be able to see what we have that you may be interested in and qualified for. At that point I can just give you a call back and if you love the job we’ll have most of what we need to get an application submitted for you right away.

“Be sure to save my number so that you’ll know it’s me because if I call you back then it means I’ve found something that I think you’ll love!

NO THANKS…

“That’s the job you had applied for. What is it you’re actually wanting? (listen to the response)

ONCE YOU HAVE ENOUGH INFORMATION, GO TO GOOGLE EARTH TO LOOK FOR JOBS IN THE APPLICANT’S AREA THAT MEET THEIR PREFERENCES. IF YOU NEED MORE INFORMATION, CONTINUE WITH THE FOLLOWING PROBING QUESTIONS:

“What’s your preference on home time? Are you willing to do some unloading or do you prefer more of a Drop & Hook situation? And what kind of pay are  you looking for?”

(Keep in mind, and remind your driver that the home daily, no touch jobs are not going to pay as well as the home weekly, EOW and driver unload jobs) Take notes on the driver’s responses and preferences.

I DO HAVE SOME OTHER OPTIONS

GO TO THE JOB PAGE FOR THE RECOMMENDED JOB

I DON’T HAVE ANYTHING/I’LL GET BACK TO YOU

“Let me go ahead and ask you just a few more questions to finish up our intake sheet and then I’ll get you off the phone. I think I may have some other jobs in your area that might be a better fit for you.

DO THE PRE-SCREENING

“Okay [DRIVER], I’m going to send you our intelli-app link. Once we have you in our system we’ll be able to see all the jobs that you’re qualified for and then I can just give you a call back as soon as I find something and if you love the job, then we’ll already have most of what we need to get an application submitted for you right away.

SEND THE INTELLI-APP LINK TO YOUR DRIVER:

INTELLIAPP LINK HERE

VOICEMAIL SCRIPT

“Hi, [Driver] this is _____ with _____. I’m trying to reach you regarding an application you had submitted recently on indeed for a Class A CDL Truck Driver – OTR route. Please give me a call back as soon as you can at _____. Thank you and have a great day!”

NO, THIS DRIVER PROBABLY DOESN’T QUALIFY FOR THIS JOB
LIVE CALL SCRIPT FOR A LIKELY UNQUALIFIED DRIVER

“Hello, can I speak with __________? Hi , this is _________ with _________. How you doing today? I’m calling about an application you had submitted recently on indeed for a Class A CDL Truck Driver – OTR route..”

“I’ve been looking over your information and it looks like…

GO OVER POTENTIALLY DISQUALIFYING INFORMATION WITH THE DRIVER AND VERIFY ACCURACY TO OFFICIALLY DQ THEM.

THE INFORMATION WAS WRONG, THE DRIVER MAY BE QUALIFIED
THE INFORMATION IS CORRECT, AND THE DRIVER IS DQ

“Unfortunately, due to those factors I’m not going to be able to get you this seat today. But like I said before, we do work with lots of different carriers with lots of different qualifications and driver needs.

“I’m going to send you our intelli-app link. Once we have you in our system we’ll be able to see all the jobs that you’re qualified for and then I can just give you a call back as soon as I find something. Then if you love the job we’ll already have most of what we need to get an application submitted for you right away. So be sure to save my number so you’ll know it’s me calling you back!

SEND THE INTELLI-APP LINK TO YOUR DRIVER:

INTELLIAPP LINK HERE

VOICEMAIL SCRIPT

“Hi, [Driver] this is ________ with _______. I’m trying to reach you regarding an application you had submitted recently on indeed for a Class A CDL Truck Driver – OTR route. Please give me a call back as soon as you can at _______. Thank you and have a great day!”

JOB DETAILS

NEXT, GO OVER THE BENEFITS PACKAGE

QUALIFICATIONS

The following table is general carrier info. Pay attention to the qualifications listed in red at the top of the job info page for that job’s specific qualifications/requirements

Pre-Qualifications
Minimum Age

At least 21 years of age

Must have held a driver’s license within the United States or U.S. territories for the last 12 consecutive months

Current and valid Class A CDL issued by only one state


Minimum Experience (tractor Trailer/OTR)

Experienced
Drivers must have a minimum of 3 months’ experience in the last 36 months. For drivers with less than 6 months of experience, the driver can have no preventable CMV roadway accidents.
-Drivers with less than 3 months of experience in the last 36 months, may qualify by passing an Extended Road Test if either (a) the driver has 6 months of verified tractor-trailer experience in the last 5 years or (b) 12 months of verified tractor-trailer experience in the last 10 years.
-Drivers whose qualifying experience cannot be verified by the end of orientation will be required to successfully pass an expanded driving competency assessment.

* For periods of driving self-employment used to achieve qualifying experience, driver must provide a valid DOT number and verifiable insurance for the entire period.
* Unions are a membership organization, not valid employment.
* Truck driving school/training doesn’t count as experience. 
* Experience must be T/T. Trailers must be greater than 40 feet. Will count local experience
* If a Driver has a license in another state other than the state the job’s hiring area, they can apply and they have 30 days to switch their license over to that state.
* Drivers CANNOT be under contract with another carrier
Moving Violations (max in 3 year period)

No more than 2 MVs in the last 2 years
Policy on License suspensions

Will review
Accidents Major: No preventable CMV key accidents in the last 5 years. Drivers with less than 6 months of subsequent safe driving are subject to safety review.

No preventable fatality accidents in CMV or POV.

Minor: No more than 1 minor preventable CMV roadway accident in the last 2 years.
No more than 3 minor preventable CMV private yard accidents in the last 2 years.

Major and Minor accidents cannot exceed 3 in the last 2 years.
Ticket / Accident / Incident Combo

No more than 4 in the past 36 months

Maximum Major Moving Violation (in the last 3 years)

No serious traffic violations in the last 12 months

No Careless or Reckless driving in the last 12 months while holding a Class A CDL (POV or CMV)

No Careless or Reckless driving in the last 6 months while holding a regular license

No 15 MPH over in the last 12 months while holding a Class A CDL (POV or CMV)

No 15 MPH over in the last 6 months while holding a regular license

No Failure to obey has to be 12 months old while holding a Class A CDL (POV or CMV)

No Failure to obey has to be 6 months while holding a regular license

Leaving the scene of an accident must be outside of 2 years as long as the Driver did not hold a Class A CDL. 

Improper or erratic lane change outside of 12 months while holding a Class A CDL (POV or CMV)

Improper or erratic lane change outside of 6 months while holding a regular license

No following too close within the past 12 months while holding a Class A CDL (POV or CMV)

No following too close within the past 6 months while holding a regular license

Cell phone violations have to be over a year old if it occurred in a CMV and they need 6 months safe t/t driving.  If they violate the cell phone policy we have in place here as a current driver, it’s a terminating offense
Max. Number of Jobs- in the last 3 years

No more than 4 jobs in the last 12 months

Drivers discharged for safety reasons by a prior employer require 6 months of verified subsequent safe driving in a CMV to be eligible for employment consideration

Any military experience in the last 5 years must be listed on the application. If the experience is in the last 3 years, a copy of the DD214 is required.

For periods of driving self-employment used to achieve qualifying experience, driver must provide a valid DOT number and verifiable insurance for the entire period.
Policy Against Unemployment- even if it is accounted for

Will review

Terminated Applicants

Drivers discharged for safety reasons by a prior employer require 6 months of verified subsequent safe driving in a CMV in order to be eligible for employment consideration.

If discharged from a non-driving job, U.S. Xpress will attempt to verify experience and will request a statement from the driver listing all jobs in the last 3 years. The driver’s statement will be used for eligibility if a previous employer fails to provide reasons for discharge.

If a Driver was termed for a non safety reason, it will be looked at case by case

* Will review others 
Felony Convictions – How old must they be?
Based off the conviction date? What are the “silver bullets”?
All felonies and misdemeanors relating to sex, drugs, violence, or theft will be individually reviewed by Corporate Security. U.S. Xpress reviews all convictions in a fair and unbiased manner, without regard to race, color, religion, disability, sex, national, origin, or any other protected class. Corporate Security will conduct an individualized assessment to determine whether any convictions or pending charges make an individual unfit to drive for U.S. Xpress.

* Criminal Background Process – There is now a security team that reviews any file with a criminal background. During this process, the driver may be asked to participate in an interview with the security team. The review typically takes about 24-48 hours. Please note that USX does not approve or deny criminal files, and recruiters do not have access to criminal reports. 
Misdemeanors- How old must they be?
Automatic DQ’s?
All felonies and misdemeanors relating to sex, drugs, violence, or theft will be individually reviewed by Corporate Security. U.S. Xpress reviews all convictions in a fair and unbiased manner, without regard to race, color, religion, disability, sex, national, origin, or any other protected class. Corporate Security will conduct an individualized assessment to determine whether any convictions or pending charges make an individual unfit to drive for U.S. Xpress.

* Criminal Background Process – There is now a security team that reviews any file with a criminal background. During this process, the driver may be asked to participate in an interview with the security team. The review typically takes about 24-48 hours. Please note that USX does not approve or deny criminal files, and recruiters do not have access to criminal reports. 
DUI/DWI- What is the max number and what
time frames do they need to fall outside of?
No DUI/DWI within the past 10 years if the offense occurred while they held a CDL-A or Commercial Learners Permit.
No DUI/DWI within the last 5 years if the offense occurred prior to getting a CDL-A or Commercial Learners Permit.
No Multiple DUI/DWI’s. No DUI/DWI in a commercial vehicle.
* Criminal Background Process – There is now a security team that reviews any file with a criminal background. During this process, the driver may be asked to participate in an interview with the security team. The review typically takes about 24-48 hours. Please note that USX does not approve or deny criminal files, and recruiters do not have access to criminal reports. 
Is Haz-Mat Required? Is there a grace period for
driver to obtain it?
Varies by position
Reimbursed for Haz-Mat? Will reimburse for Background Investigation that is needed for Hazmat
Automatic DQ’s

No speeding in a school or construction zone in the last 6 months while holding a Class A CDL, Outside of 3 months if not holding a CDL

More than three moving violations in the past three years

More than two moving violation in the last 12 months
Any license suspensions in the last 12 months related to moving violations

Open container driver or passenger convictions in the last 3 years in a POV for both Experienced and Student Drivers

Fleeing or evading law enforcement while operating a CMV or while holding a Class A CDL – 3 years if holding CDL, 1 year if not holding CDL 

Motor vehicle traffic control violation (other than parking violation) resulting in a fatality

RR Crossing violations in a CMV – 6 months if holding CDL, 3 months if not holding CDL

No Drivers under contract with another carrier
Failed/Refused drug screen in a lifetime

*** Fore more details on Pre-Qualifications, see the “Qualifications” tab on the Information Sheet!
Drug Screening

Hair Follicle & Urine
No conviction or violation related to the use of a controlled substance in the past 10 years if the offense occurred while the driver held a CDL-A or Commercial Learners Permit
No conviction or violation related to the use of a controlled substance within the last 5 years if the offense occurred prior to the driver obtaining a CDL-A or Commercial Learner’s Permit.
*** Will not use nail clippings
DOT Physical Requirements

As of March 2025 all driver have to take new dot physical – This is required
US Xpress no longer requires Drivers to take a PST (Physical Standards Test)
Drug testing will be done in Orientation

* Applicant must be able to perform the essential functions described in the job description, with or without reasonable accommodation. Hold a valid medical certification card. Pass a DOT Physical Examination.
CHECK THIS LIST FOR THE TRUCKING SCHOOL YOUR DRIVER ATTENDED
BENEFITS

Benefits include medical, dental and vision insurance. Available after 30 days of employment. The 401K retirement plan is also available to you after 6 months.
You’ll also get paid vacation, training and orientation. Vacation will be 1 week after 1 year of employment, 2 weeks after 3 years, 3 weeks after 7 years and 4 weeks after 15 years.
100% PAID TUITION FOR ANY 2 FAMILY MEMBERS!

NEXT, GO OVER EQUIPMENT INFO

EQUIPMENT INFO

The US Xpress fleet of Internationals, Freightliners and Kenworths averages just 2 years old and their Road Ready Promise consists of a 6-point seat checklist, weekly truck inspection, and courtesy shift cleaning to keep you running right. Every truck is equipped with 1250 watt inverters. Cameras are not driver facing. They will record the sound (no video) inside of the cab if a triggered event takes place that will cause the outside cam to start recording (hard braking, swerving, collisions, lane departures, etc). All the trucks are automatics, so they will take a driver with an auto restriction. Top Speed is 68 mph.

Pets and riders are allowed as long as it’s not a local route. Riders must be at least 10 years of age (If under 18, must have legal custody of child), cannot possess a valid CDL license and there will be a $27.00 per month fee for insurance. You’re allowed 1 rider at a time. Teams are not allowed to have riders. Pets are limited to 1 dog and 1 cat per truck, must not exceed 80lbs. Cats do not have to be declawed IF they have cat caps on and aggressive dog breeds are prohibited. There will be a $500.00 Non-Refundable maintenance fee and a $10.00/week charge which will be deducted from your paycheck, $50 a week for 10 weeks.

NEXT, GO OVER CARRIER INFO

CARRIER INFO

US Xpress offers a family atmosphere where extra work is available on your off days if you want to earn more money. Their office staff has over 60 years combined experience with USX, and almost all of them have driven a semi.

They’ve implemented the Road Ready Promise to make sure drivers have a clean truck that is ready to run, and are investing in the program in three ways:

  1. Trucks will receive a pre-seat 6-point inspection and cleaning before new Dedicated drivers are seated after completing orientation.
  2. We have a Road Ready Crew that will clean and inspect trucks at slip seat locations weekly.
  3. We’re asking slip seat drivers to do their part by making sure their slip seat truck is clean at the end of their shift.

US XPRESS offers free college for company drivers and their children. With their full ride program they will pay 100% of the college tuition for two family members at a time; either 2 dependent children or the driver and one dependent.
Learn more at usxfullride.com

NEXT, GO OVER ORIENTATION INFO

ORIENTATION INFO (USXORT)

Orientation consists of one day of in-classroom training in which you’ll receive $50 and 2-3 days of ride-along training at $100 per day.

How Long Is Orientation? · 3 Days
Orientation Is Held Where?  Use code ‘USXORT’ in Mapping
What Day(s) Does Orientation Start/End? Starts: Monday’s & Wednesday’s
Ends: Wednesday’s & Friday’s
Lodging Provided (Where will the driver be staying?)
· Rooms are single occupancy


Meals Provided (Breakfast / Lunch / Dinner) · Breakfast – Hotel
· Lunch
· Dinner
Travel Provided (Bus / Plane /Car Rental) Bus

UPON COMPLETION OF THE PRESENTATION RETURN TO THE CLOSE